Assistant General Manager
About The Position
The Assistant General Manager ensures efficient operations of the Front Desk, Housekeeping, and Engineering Departments. The role is committed to providing guests with quality service and a clean, safe environment while effectively managing expenses and maximizing service levels. The Assistant General Manager also assists and supports front-of-house operations as needed. The role responds attentively, efficiently, and courteously to guest requests, complaints, and accidents received at the Front Desk or through reservations, comment cards, letters, or phone calls, and follows up to ensure guest satisfaction. It monitors room revenue and occupancy, analyzes variances, reviews credit card reports, and observes the daily house count. The Assistant General Manager prepares team member schedules based on business forecasts, payroll budget guidelines, and productivity requirements, and recruits team members through effective interviewing. The position operates all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming. It also supports the accident prevention program and investigates, reports, and follows up on employee and guest accidents.
Responsibilities
- Ensure efficient operations of the Front Desk, Housekeeping, and Engineering Departments.
- Provide guests with quality service and a clean, safe environment while managing expenses and maximizing service levels.
- Assist and support front-of-house operations as needed.
- Respond to guest requests, complaints, and accidents received at the Front Desk or through reservations, comment cards, letters, or phone calls; follow up to ensure guest satisfaction.
- Review daily room status to maximize room revenue and occupancy.
- Analyze variances, monitor credit card reports, and maintain close observation of the daily house count.
- Prepare team member schedules according to business forecasts, payroll budget guidelines, and productivity requirements.
- Interview and recruit team members.
- Operate the front office system, including software maintenance, report generation and analysis, and simple programming.
- Support the accident prevention program, including safety committee activities, education and enforcement, and communication of safety issues through department meetings.
- Investigate, report, and follow up on employee and guest accidents.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid holidays
- Paid time off
- Employee Assistance Program and Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
