Assistant General Manager - Fairfield Inn & Suites, Plymouth, MA

Lafrance Hospitality•Plymouth, MA

1d•$50,000 - $55,000•Onsite

About The Position

Lafrance Hospitality is seeking an Assistant General Manager for the Fairfield Inn & Suites in Plymouth, Massachusetts. The Assistant General Manager works alongside the General Manager to support smooth hotel operations and help develop team members and the property. The role oversees front office operations, including guest service, brand standards, room availability, cost controls, profitability, systems, department management, policy implementation, and meetings. It also includes oversight of the housekeeping and laundry department, with some housekeeping duties. The role is salaried and full-time, with a mid-shift and evening schedule. Weekend and holiday availability is required, and the schedule must be flexible.

Requirements

At least 1–3 years of hotel front desk experience or prior property management experience.
Detail-oriented, with an emphasis on building guest relationships.
Must be available to work a flexible schedule.
Availability to work mid-shifts and evenings, including weekends and holidays.

Nice To Haves

Prior brand hotel experience.

Responsibilities

Manage front office operations, including guest service, brand standards, room availability, cost controls, profitability, systems, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor team-member performance and support training; coach, evaluate, and recognize team members.
Assist with scheduling and employee reviews.
Monitor guest satisfaction reviews and scores with the General Manager and make improvements as appropriate.
Ensure compliance with Marriott and Lafrance standards.
Greet guests, respond to inquiries and requests, and resolve guest concerns in a timely, friendly, and efficient manner.
Manage the housekeeping and laundry department and perform some housekeeping responsibilities.