Assistant General Manager

Strider Hotel•Boston, MA

7d•$125,000 - $135,000

About The Position

The Assistant General Manager supervises and manages hotel departments and oversees hotel operations as directed. The role supports the General Manager in delivering hotel service and hospitality, managing budgets and reports, maintaining guest satisfaction and brand standards, and overseeing accounting, payroll coordination, internal audits, sales strategy implementation, and hotel safety. The position’s growth path is General Manager, Area General Manager, and Regional Director of Operations.

Requirements

Intermediate knowledge of overall hotel operations.
Associate or Bachelor’s degree preferred.

Nice To Haves

Associate or Bachelor’s degree.

Responsibilities

Interview, select, train, schedule, coach, and support associates to ensure they meet hotel or brand standards and HHM core values.
Oversee hotel departments to ensure guests receive an optimal level of service and hospitality.
Assist the General Manager with forecasts and reports, and with developing, implementing, and monitoring the budget to maximize revenue and minimize expenses while maintaining adequate supplies and staffing.
Monitor guest satisfaction scores and brand standards, and work to improve departmental and overall guest satisfaction.
Resolve customer complaints and anticipate potential problems by reviewing operational issues, business flow, and associate performance.
Oversee property accounting functions, including accounts payable and receivable, house bank audits, petty cash, and tax.
Coordinate with the corporate accounting department to oversee payroll functions.
Ensure internal audit standards are met.
Work with sales staff to discuss and implement strategies to improve occupancy and revenue.
Monitor and maintain front office systems and equipment for optimal performance.
Serve on the hotel’s safety committee.
Create specific, measurable, achievable, realistic, and timely action plans to address guest service deficiencies.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.