Assistant General Manager

PLANET FITNESS•Fort Myers, FL

About The Position

Easy Mile Fitness is a multi-unit Planet Fitness franchisee operating more than 30 clubs in Florida, Georgia, South Carolina, Puerto Rico, and Canada. Its mission is to enrich communities through team members who embody Planet Fitness values. Planet Fitness aims to provide a high-quality fitness experience in a welcoming, non-intimidating Judgement Free Zone®. The Assistant General Manager oversees club operations to support an exceptional member experience and a financially successful club. The role leads and develops employees in a positive, motivating manner and emphasizes results and quality service. Responsibilities span front-desk operations, customer service, staff leadership, cash handling, cleanliness, facility maintenance, and safety.

Requirements

At least one year of supervisor or manager experience in a high-volume restaurant or retail environment, or two years of Planet Fitness experience (the posting identifies the latter as preferred).
Comfort working a flexible rotating schedule.
Familiarity with Microsoft Word and Microsoft Excel.
High school diploma or equivalent.
Current CPR certification, or willingness to obtain certification upon hire.
Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
Occasionally able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently able to lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

Two years of Planet Fitness experience.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front-desk activities, including answering phones, checking members into the system, giving facility tours, and signing up new members.
Keep the gym and equipment clean and in good working order.
Facilitate updates to members’ accounts and respond to member questions and concerns promptly and professionally.
Interview, train, and develop Front Desk Associates and Fitness Trainers.
Create a welcoming atmosphere and ensure staff follow customer-service guidelines.
Ensure all shifts are covered.
Lead by example and hold direct reports accountable through training and coaching, ensuring adherence to Planet Fitness values and goals.
Resolve employee issues or concerns.
Manage the cash drawer and deposit procedure.
Oversee facility cleanliness and maintenance, including responsibility for the largest daily cleaning section.
Supervise correct cleaning practices and completion of daily round logs.
Ensure the safety of employees, members, and club property.
Identify and communicate equipment repairs in a timely manner.
Travel to other clubs as needed.