2027 Assistant General Manager

Under Canvas•Hungry Horse, MT

12d•$0 - $27•Onsite

About The Position

The Assistant General Manager (AGM) partners closely with the General Manager to ensure the camp delivers exceptional guest experiences. The AGM is an expert in customer service and operational processes and works daily with front desk, maintenance, housekeeping, and food and beverage teams. In partnership with the GM, the AGM communicates goals and expectations to the team and assists wherever needed. The role requires cross-training across property departments, the ability to run the camp independently with minimal oversight, and travel to other camp locations as requested. The AGM supports operational, staffing, financial, and guest-service initiatives, and may perform other duties as assigned. The position involves working outdoors for extended periods in extreme heat, cold, or other weather events; standing and walking on slippery or uneven natural surfaces for much of the workday; bending and stooping; and lifting up to 30 pounds independently. Lifts over 31 pounds require assistance. The role also requires responding to dangerous situations and operating guest transport carts and/or a property vehicle. A Food Handler (ServSafe) Manager Certification must be obtained by the property opening date or before beginning work involving food or alcohol handling. Employment is contingent upon satisfactory completion of a motor vehicle records check if requested by Under Canvas.

Requirements

High school diploma, GED, or equivalent work experience.
At least 1 year of management experience or 2 or more years of supervisory experience, or a combination of both.
Ability to perform duties competently in the absence of the GM.
Ability to travel to a variety of camp locations as required.
Demonstrated commitment to high-quality customer service.
Goal-oriented and results-driven, with strong interpersonal and communication skills.
Communicate clearly and professionally; interact with a friendly, enthusiastic, and positive attitude.
Demonstrate sound judgment, follow direction, and take decisive, appropriate action.
Learn, embrace, and train the team on company policies, practices, and procedures.
Strong organizational skills, including the ability to execute and prioritize multiple tasks.
Ability to influence and inspire teams, work independently, and meet deadlines on assigned projects.
Proficiency in Microsoft Office Suite and HMS and POS systems.
Ability to participate in educational and training opportunities.
Prior experience in budgeting, reporting, and P&L management.
Understanding of property management systems.
Basic knowledge of maintenance operations.
Ability to work outdoors for long periods, including during extreme heat, cold, or weather events.
Ability to lift 30 pounds independently; lifts over 31 pounds require assistance from a coworker.
Ability to stand and walk on slippery and/or uneven natural walking surfaces for most of the workday, and to bend and stoop.
Ability to observe and respond to dangerous situations.
Ability to operate guest transport carts and/or a property vehicle.
Food Handler (ServSafe) Manager Certification, required by the property opening date or before starting any work involving food or alcohol handling.
Satisfactory completion of a motor vehicle records check if requested by Under Canvas.

Nice To Haves

Desire for growth in the organization.
Prior food and beverage experience.
Hospitality experience is preferred but not required.

Responsibilities

Cross-train in each property department and travel for task force work at another location when requested.
Respond critically and quickly to changing situations on the property.
Communicate clear expectations to the team across operational areas and maintain professional internal and external communications.
Resolve guest and team member issues quickly and efficiently.
Review applications, conduct interviews, and support hiring decisions, offer approvals, onboarding tasks, and deadlines with the GM and HR.
Collaborate with the GM and HR on staffing and retention disciplines.
Delegate tasks and operate the camp independently with minimal oversight when needed.
Streamline processes to maximize efficiency and resource use.
Establish and maintain relationships with local businesses and communities.
Create regular opportunities to engage, appreciate, and recognize team members.
Evaluate, develop, and report on NPS and eNPS action plans.
Monitor financial performance, spearhead initiatives to drive financial results, and assist with building the camp's annual budget.
Support monthly and yearly inventory as needed by department.
Create synergy across property departments through leadership and meet with team members to support their growth and development.
Create a positive, guest-focused work environment.
Ensure camp-level SOPs and expectations are implemented, updated, and maintained.
Collaborate with camp management and the corporate team; participate in camp-level and company-wide meetings.
Oversee staff housing, including monthly inspections, maintenance issues, housing audits, and initial contact for housing-related employee relations.
Create and deliver corrective action documents to team members.
Serve as the point of contact for payroll approvals and timecard adjustments, and oversee approval of departmental timecards.
Prioritize tasks effectively and submit high-quality work products in a timely manner.
Respond to guest reviews within the established time period.
Promote company sustainability initiatives.
Perform other duties as assigned.