Assistant General Manager

YEB PAYROLL•Owasso, OK

11d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading a diverse team and managing swim school operations, enrollment, profitability, and community engagement. The role helps expand aquatics programs, maintain a safe and clean environment, and provide a world-class customer experience. It includes direct supervision of instructors and lifeguards, with responsibility for operational, staffing, customer service, and local marketing activities. The position is on-site and requires 40 hours per week, typically, though seasonality can affect hours. Weekdays, weeknights, and weekends are required.

Requirements

Strong written and verbal communication skills.
Ability to multitask in a fast-paced environment, adapt, and take initiative.
Comfort working around water and interacting with children and parents.
Ability to lift 30 pounds and remain on one's feet for long periods.
CPR, First Aid, and AED certifications required within 90 days of hire; training is provided.

Nice To Haves

Two or more years of supervisory or team leadership experience in aquatics, education, or a related field.
High school diploma or equivalent.
Some college coursework.
Lifeguard certification.
Experience in aquatics management and swim instruction.

Responsibilities

Assist with instruction, pool-deck management, and front-desk duties; step in to teach swim lessons using the Saf-T-Swim Brands Curriculum when needed.
Serve as a point of contact for staff and parents during operating hours and address immediate concerns and inquiries.
Monitor pool-deck activities and provide feedback to improve lesson quality and student progress.
Manage class scheduling and staffing levels to meet business needs and class mix.
Assist with compliance with applicable regulations, safety standards, health codes, and employment law.
Assist with opening and closing the facility and ensure the interior, exterior, pool, and pump room meet cleanliness, safety, and operational standards.
Promote a safety culture and consistently execute quality assurance and brand standards.
Assist the General Manager with reports on enrollment, revenue, customer experience, retention, and profitability.
Manage recruitment, job postings, interviews, onboarding, and succession planning.
Provide initial training for new staff and ongoing training and development for team members.
Manage staff scheduling, including substitutions, class changes, and customer communication about schedule changes.
Supervise instructors and lifeguards to ensure lesson quality and adherence to safety and brand standards.
Foster an inclusive, positive workplace through team-building, recognition, and growth opportunities.
Coach and support employees with ongoing feedback to encourage improvement and professional growth.
Address customer inquiries, provide timely follow-up, and support high customer satisfaction scores.
Execute customer engagement and retention strategies, including communicating with parents about children's progress.
Respond promptly to customer requests and feedback on social platforms.
Assist in obtaining customer reviews on Google, Yelp, and local landing pages.
Assist with local marketing, including organizing and attending local events and delivering marketing materials to local partners.
Assist with creating and managing social media content and platforms.
Partner with the General Manager to build relationships with local businesses and organizations.
At non-dedicated facilities, cultivate a collaborative relationship with the host partner and ensure the master agreement is carried out.