Assistant General Manager
About The Position
The Assistant General Manager supports the Restaurant General Manager in upholding brand standards and leading the restaurant team. The role includes training, coaching, and recognizing team members to deliver strong customer experiences and maintain a culture of equity, inclusion, and belonging. When the General Manager is absent, the Assistant General Manager takes charge of daily restaurant operations and makes operational decisions. The position involves a 50-hour workweek: 40 hours at regular pay and 10 hours at time and a half. The Assistant General Manager helps manage restaurant performance, staffing, food safety, facility maintenance, and financial controls.
Requirements
- At least 3 years of restaurant or retail management experience.
- Ability to assist with P&L management, cash control and security procedures, inventory, labor management, and financial report review.
- Strong communication skills for performance appraisals, disciplinary action, employee motivation, and training.
Responsibilities
- Model the MIC Success Routine and prioritize customer needs to ensure consistent customer satisfaction.
- Oversee Team Members’ adherence to Shift Excellence responsibilities, maintain food safety standards, and uphold Core excellence.
- Lead restaurant operations in the Restaurant General Manager’s absence.
- Assess team performance with the General Manager and provide ongoing constructive and positive feedback.
- Address employee relations issues, resolve them when appropriate, or escalate them to the General Manager.
- Assist with sourcing, recruiting, interviewing, and hiring Team Members.
- Promote equity, inclusion, and belonging in the restaurant.
- Assist with Profit & Loss management, including cash control, security procedures, inventory maintenance, and labor management.
- Review financial reports and take appropriate actions to optimize performance.
- Support facility maintenance and ensure health and safety standards are followed.
- Ensure employees receive proper training and resources.
- Lead individual and team recognition, collaboration, and motivation.
- Conduct performance appraisals, take disciplinary action, and motivate and train employees.
- Adhere to corporate policies, procedures, and Occupational Health and Food Safety standards.
Benefits
- Competitive pay of $19.00–$22.00 per hour
- Bonus potential
- Free meals
- Career advancement and professional development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
