Assistant General Manager
About The Position
Hotel Management & Consulting is seeking an experienced, dynamic Assistant General Manager to lead hotel operations when the General Manager is absent and assist in leading the team. The role is responsible for helping ensure service standards are consistently exceeded, supporting staff development, and maintaining guest-ready operations and property security. The position works with a small, efficient team in a performance-based culture that balances hard work with respect for personal life. The company describes opportunities for advancement based on merit and offers equal employment opportunity. The Assistant General Manager supports team leadership, financial and property administration, guest relations, housekeeping, sales and marketing, inventory, vendor and guest relationships, and emergency procedures. The role also includes hands-on operational support, including assisting with room housekeeping, laundry, and public-space needs, and covering employee shifts as needed. The position may require a changing schedule and physical activity including prolonged standing, sitting, bending, kneeling, squatting, and twisting, as well as lifting, pushing, or pulling loads.
Requirements
- At least 1 year of experience in hotel leadership, including front desk and back-of-house operations.
- Proficient computer skills.
- Strong team-building skills.
- Excellent organizational, time-management, and problem-solving abilities.
- Effective oral and written communication skills.
- Proactive approach to solving problems.
- Willingness to work a changing schedule.
- Ability to perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods.
- Ability to lift, push, and pull up to 20 pounds regularly and occasionally up to 50 pounds.
Responsibilities
- Lead hotel operations in the General Manager’s absence and assist the General Manager with leading the team.
- Train and guide staff, discuss performance discrepancies and training needs with the General Manager, and attend and lead staff huddles.
- Provide hands-on support and guidance to help the team achieve results.
- Post checks in the PMS, complete the weekly labor tracker, manage payment-due reports, and post paid-outs and receipts.
- Maintain high cleanliness standards and ensure the hotel is guest-ready; address guest concerns promptly and monitor and follow up on guest feedback.
- Suggest and sell amenities and help ensure the security of guests and property.
- Assign rooms for housekeeping and assist the General Manager with room inspections.
- Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
- Network locally to promote the property and build relationships with competitive properties, local organizations, and key clients.
- Lead in-house guest sales and marketing initiatives to increase occupancy.
- Assist with room housekeeping as needed and complete daily laundry and public-space duties.
- Cover employee shifts as needed to support operational continuity during unexpected absences.
- Know and follow property emergency procedures and ensure property and guest security needs are met.
- Perform other duties as assigned.
Benefits
- Daily Pay Access with flexible options to access earnings.
- Medical benefits for full-time employees.
- Dental benefits for full-time employees.
- Vision benefits for full-time employees.
- Paid time off for full-time employees.
- Employee Assistance Program for personal or work-related concerns.
- Career advancement opportunities for dedicated employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
