Assistant General Manager

Shakeys USA INC•Carson, CA

About The Position

The Assistant General Manager (AGM) is the second-level manager in the store and manages day-to-day restaurant and shift operations, including supervising team members. The AGM assists with inventory, ordering food and supplies, managing costs, and delivering store performance in line with Shakey’s Fast, Friendly, Clean standards. The position reports to the General Manager. The AGM assists in supervising the daily activities of 20 to 30 employees and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include training employees, planning and assigning work, monitoring performance, rewarding and disciplining employees, addressing complaints, and resolving problems. The role requires a high school diploma or GED and at least two years of related experience and/or training, or an equivalent combination of education and experience. The employee must be able to perform the essential duties, with reasonable accommodations available for individuals with disabilities. The position involves regular standing and walking, lifting and moving items, and working around restaurant equipment, temperature extremes, cleaning products, and occasional loud noise.

Requirements

High school diploma or GED; at least two years of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to use common-sense understanding to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Knowledge of Microsoft Excel and Word and the Jacmar Food Service order processing system.
Valid California driver license.
Ability to meet the described physical demands, with reasonable accommodations where applicable: regular standing and walking; frequent handling, reaching, talking, hearing, tasting, or smelling; occasional sitting and stooping, kneeling, crouching, or crawling; regularly lifting or moving up to 10 pounds and occasionally up to 100 pounds; and the specified vision abilities.
Ability to work in the described restaurant environment, including exposure to moving mechanical parts, commercial ovens, oil fryers, occasional extreme cold and heat, cleaning and dishwashing chemicals, and occasional loud noise.

Responsibilities

Monitor and supervise day-to-day restaurant and shift operations.
Create a team environment that delivers strong operational performance and guest service.
Execute in-store promotional campaigns and participate in local community marketing activities.
Train and coach shift leads and team members on Shakey’s Fast, Friendly, Clean culture and standards.
Assist with restaurant hiring and manage staffing levels to ensure adequate coverage across shifts and day parts.
Monitor restaurant operations and identify opportunities for improvement.
Maintain a positive learning and training environment and provide training across all work stations.
Monitor team member performance and provide ongoing coaching, counseling, and recognition feedback.
Take food, supply, and merchandise inventories and place restocking orders.
Create store manager and team member work schedules and post them on time.
Ensure compliance with cash-handling, safety and security, and Team Member Handbook policies and procedures.
Ensure safe and sanitary food handling, preparation, serving, and storage practices.
Manage operations to control inventory, food and beverage, and labor expenses.
Maintain a safe work environment and ensure adherence to safety standards and procedures.
Maintain compliance with employment and labor laws.
Manage operations to satisfactorily pass quarterly internal financial audits.
Inspect food storage and preparation practices to maintain quality and comply with sanitation regulations.
Investigate and resolve food quality and guest service complaints.
Work at any station when needed to support efficient restaurant operations.
Perform other duties and responsibilities as required or requested.
Assist in supervising the daily activities of 20 to 30 employees, including training, planning and assigning work, monitoring performance, rewarding and disciplining employees, addressing complaints, and resolving problems.