Assistant General Manager

Crestline Hotels & Resorts • Syracuse, NY

4d

About The Position

Crestline Hotels & Resorts is hiring an Assistant General Manager to provide on-the-ground leadership for a multi-million-dollar business unit. The role supports the Hotel General Manager in delivering strong operational performance and exceptional customer service while maintaining and advancing hotel brand standards and guest satisfaction. It combines strategic planning with hands-on work in a fast-paced hotel environment.

The Assistant General Manager will help develop staff and direct reports, support hiring and onboarding, and contribute to financial, forecasting, human resources, and accounting functions. The position also involves building market share and working with hotel leaders, staff, corporate teams, and ownership groups as needed. The role is expected to become familiar with accounts receivable and payable duties and HR processes within the first 30 days.

Requirements

• At least one year of related Assistant General Manager experience with a bachelor's degree; or at least three years of related experience with a high school diploma or equivalent; or an equivalent combination of education and experience providing the required skills, knowledge, and abilities.
• Computer skills, including the ability to communicate effectively by email and quickly manipulate and interpret information from spreadsheets and databases.
• Experience with hotel information systems.

Nice To Haves

• Hotel experience.
• Experience with Opera and M3 systems.
• Solid Operations Manager experience at a Select Service and/or Extended Stay property.

Responsibilities

• Support the General Manager in maintaining and advancing hotel brand standards and guest satisfaction.
• Provide operational leadership and hands-on support in a fast-paced environment.
• Execute accounts receivable and accounts payable duties.
• Become familiar with and support human resources processes, including new-hire onboarding.
• Develop plans to optimize staffing and ensure leaders and staff understand their responsibilities and have the tools to deliver service and achieve success.
• Develop direct reports and help maximize their potential.
• Maintain current market share and pursue new prospects, particularly those associated with nearby competition.
• Work effectively with the Hotel General Manager, hotel leaders and staff, corporate staff, and ownership groups as needed.
• Contribute to financial, forecasting, HR, and accounting functions.

Benefits

• Medical, dental, and vision plan options.
• Competitive paid time off.
• 401(k) savings plan with company match.
• Volunteer opportunities.
• Educational assistance.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager