Assistant General Manager
About The Position
Hotel Management & Consulting is seeking an experienced, energetic Assistant General Manager with a passion for hospitality and team development. The Assistant General Manager leads hotel operations when the General Manager is absent and supports the General Manager in leading the team and consistently exceeding service standards. The company describes its culture as performance-based, balancing hard work with respect for personal life. It offers equal opportunity and merit-based advancement and operates with a small, efficient team of hospitality professionals. The role includes leading and training staff; handling specified financial and property-management-system tasks; maintaining guest service, cleanliness, and security standards; supporting housekeeping; and contributing to sales, marketing, and local relationship-building. The Assistant General Manager may also cover employee shifts and assist with housekeeping, laundry, and public-space needs to maintain operations. The position requires physical activities including kneeling, squatting, standing, sitting, bending, and twisting for extended periods, as well as regularly lifting, pushing, or pulling up to 20 pounds and occasionally up to 50 pounds. The company states that job duties may be modified and that the employment relationship is at will.
Requirements
- At least 1 year of experience in hotel leadership, including front desk and back-of-house operations.
- Proficient computer skills.
- Strong team-building skills.
- Excellent organizational, time-management, and problem-solving abilities.
- Effective oral and written communication skills.
- Proactive problem-solving approach.
- Willingness to work a changing schedule.
Responsibilities
- Train and guide staff; discuss performance discrepancies and training needs with the General Manager; attend and lead staff huddles; and provide hands-on support to help the team achieve results.
- Post checks in the PMS, complete the weekly labor tracker, manage payment-due reports, and post paid-outs and receipts.
- Maintain guest-ready standards, including cleanliness; respond promptly to guest concerns; monitor and follow up on guest feedback; suggest and sell amenities; and help ensure guest and property security.
- Assign rooms for housekeeping and assist the General Manager with room inspections.
- Manage inventory, check property email, build vendor and guest relationships, and foster teamwork.
- Network in the local community and build relationships with competitive properties, local organizations, and key clients to promote the property.
- Lead in-house guest sales and marketing initiatives to increase occupancy.
- Assist with housekeeping in rooms as needed and complete daily laundry and public-space tasks.
- Cover employee shifts as needed to maintain operational continuity during unexpected absences.
- Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
- Perform other duties as assigned.
Benefits
- Daily pay access with flexible options to access earnings.
- Medical, dental, and vision benefits, plus paid time off for full-time employees.
- Employee Assistance Program for personal or work-related concerns.
- Career advancement opportunities for dedicated employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
