Assistant General Manager

Riser Fitness, LLC•Edina, MN

22d•$19 - $25

About The Position

Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system and one of its largest and longest-operating franchisees. The Assistant General Manager joins the studio team in a growing boutique fitness environment, interacting with members and prospective members and supporting their fitness journeys while contributing to a high-energy, service-focused studio community. The Assistant General Manager reports to the General Manager and occasionally to the District Manager. This full-time position supports studio sales, member service, daily operations, staff training, marketing, inventory, and adherence to company and Club Pilates policies.

Requirements

Confidence in generating personal sales and training Sales Associates in transactions.
Ability to help drive revenue from memberships, retail sales, private training bookings, and teacher training enrollments.
Fluency in English and excellent communication and interpersonal skills in person, by telephone, and via email.
Ability to excel in a fast-changing, diverse environment.
Ability to identify areas for improvement and make changes using good judgment.
Affinity for and passion about fitness.
Solid writing and grammar skills.
Strong organization and data-management skills, with the ability to prioritize and meet deadlines.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthiness and ability to handle confidential information.
Ability to work harmoniously with coworkers, clients, and the public.
Computer proficiency and familiarity with studio software.

Responsibilities

Execute lead generation through grassroots marketing and networking.
Implement the sales process to schedule prospective members into introductory classes.
Drive and increase membership and retail sales through customer service.
Problem-solve staffing and scheduling issues with instructors and other personnel.
Ensure studio retail products are stocked and inventory counts are accurate.
Train and support Sales Associates.
Make independent decisions related to high-level customer service.
Collect outstanding dues.
Maintain cleanliness and organization of the Pilates studio.
Enforce Club Pilates policies and procedures and lead by example.
Ensure forms, administrative supplies, and studio literature are stocked and visible.
Schedule and participate in networking and community events and studio promotions.
Assist with marketing campaigns to generate studio leads.
Ensure adherence to all company policies, including the policy of at-will employment.
Perform other duties as assigned.