Assistant General Manager

Verano•Okeechobee, FL

22d

About The Position

The Assistant General Manager assists with managing personnel, inventory purchasing and tracking, sales goals, and bonus targets, and acts as the manager on duty when the General Manager is absent. The role spends an expected 25% of its time on inventory-related activities and is responsible for performing those activities and maintaining accurate inventory records. The position supports dispensary staff, inventory, and patient and customer relations. It involves customer service, staff scheduling, coaching and development, compliance task delegation, staff training on the POS and State Inventory Systems, and coordination with the General Manager. The Assistant General Manager also oversees orders and deliveries, maintains records of dispensary activity, and helps maintain the facility's company culture and atmosphere.

Requirements

High school degree or GED.
At least one year of experience as an assistant manager or above.
Ability to work well with others and communicate effectively with staff and retail management.
Flexibility to accommodate scheduling demands, including some weekends, regularly scheduled shifts, and applicable holidays.
Proven ability to manage teams effectively.
Excellent communication and customer service skills.
Must be at least 21 years of age.

Responsibilities

Support dispensary staff, inventory, and patient and customer relations.
Interact with customers and patients and provide exceptional customer service.
Respond to customer and patient inquiries, feedback, and suggestions.
Resolve in-store situations quickly and respectfully.
Build bi-weekly work schedules for current and incoming staff.
Walk the floor and serve as a resource for staff on products and services, industry news, and regulatory changes.
Coach and develop staff, and respond to their questions, concerns, and suggestions.
Delegate tasks to Cannabis Advisors to maintain regular compliance.
Work with the General Manager to communicate information from the corporate retail team to dispensary staff.
Conduct interviews at the direction of the General Manager.
Train staff on the POS System and State Inventory System.
Oversee orders and deliveries to ensure order information is accurate and deliveries are timely.
Maintain company culture and atmosphere within the facility.
Keep records of dispensary activity, including cash, sales, vendors, and customer and patient information.
Perform inventory-related activities and maintain accurate inventory records.
Act as manager on duty in the General Manager's absence.
Perform other duties as assigned.