Assistant General Manager

Quality Fresca, LLC•Ashburn, VA

About The Position

The Assistant General Manager manages the daily operations of a Moe’s Southwest Grill restaurant, ensuring the team prepares quality food and provides quality guest service in a fun, fast-paced environment. The role oversees adherence to company policies, procedures, operational standards, food safety requirements, and brand standards, while providing day-to-day leadership in people and financial management to help achieve a return on investment. The position includes interviewing and training team members; managing food preparation, flow, ordering, receiving, storage, service, and waste; scheduling and positioning employees; coaching the team; and taking corrective action when needed. It also involves controlling food, labor, payroll, and other costs; completing financial reports and administrative paperwork; maintaining guest satisfaction, restaurant cleanliness, security, and safety; and upholding professional appearance and company values. Other duties may be assigned by company leadership.

Requirements

High school diploma or equivalent.
ServSafe certification.
At least 1 year of restaurant management experience.
Knowledge of quality restaurant operations and financial acumen.
Good guest service and communication skills.
Effective shift management skills and computer skills.
Driving skills.
Self-discipline and leadership skills.
Ability to multitask and effectively lead a restaurant team to achieve company goals.
Adherence to company core values, identified as the Quality Way.

Nice To Haves

Associate degree in business or a related field, or equivalent experience in restaurant operations.

Responsibilities

Interview team members for restaurant operations.
Ensure the restaurant team is trained to prep, cook, package, and serve food to guests in a timely manner.
Ensure prepared food meets operational, food safety, and brand standards.
Manage food flow, ordering, receiving, storage, and service to maintain product quality, proper portions, and low waste.
Schedule and position employees.
Coach the restaurant team on operational standards and take corrective action as needed.
Control cost of sales, labor, payroll, and other controllable costs to protect the business and maximize profitability.
Ensure managers and employees follow operational systems and procedures.
Complete daily, weekly, and periodic company financial reports accurately and on time.
Maintain a fun, fast-paced atmosphere for team members and guests.
Ensure guests are greeted with “Welcome to Moe’s!” and pursue 100% guest satisfaction in quality, service, and cleanliness.
Enforce sanitary food-handling practices and cleanliness and maintenance of exterior, kitchen, and dining areas.
Ensure compliance with food safety and brand standards.
Maintain security procedures to protect guests, employees, and assets.
Promote guest and employee safety to reduce injuries and accidents.
Complete administrative paperwork in a timely manner.
Maintain professional standards for punctuality, cleanliness, uniform, and appearance.
Represent Moe’s and Quality Fresca, LLC professionally and consistently demonstrate company values.
Perform other duties as assigned by company leadership.