Assistant General Manager

Hersha Hospitality Management LP • Boston, MA

5d

About The Position

The Assistant General Manager supervises and manages hotel departments and oversees hotel operations as directed. The role supports the General Manager in delivering guest service and hospitality, managing staff and hotel operations, monitoring budgets and finances, and improving occupancy, revenues, and guest satisfaction. The stated growth path is General Manager, Area General Manager, and Regional Director of Operations.

Requirements

• Intermediate knowledge of overall hotel operations.

Nice To Haves

• Associate or Bachelor’s degree preferred.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring performance aligns with brand or hotel standards and HHM core values.
• Oversee hotel departments to ensure guests receive an optimal level of service and hospitality.
• Assist the General Manager with forecasts and reports, and with developing, implementing, and monitoring the budget to maximize revenue and minimize expenses while maintaining adequate supplies and staffing.
• Monitor guest satisfaction scores and brand standards, and work to improve departmental and overall guest satisfaction.
• Resolve customer complaints and anticipate potential problems by reviewing operational issues, business flow, and associate performance.
• Oversee property accounting functions, including accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with the corporate accounting department to oversee payroll functions.
• Oversee and ensure compliance with internal audit standards.
• Coordinate with sales staff to discuss and implement strategies to improve occupancy and revenues.
• Monitor and maintain front office systems and equipment for optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Benefits

• Medical, dental, and vision health insurance
• Paid time off
• 401(k) company match
• Free basic life insurance
• Travel discounts
• Commuter transit and commuter parking benefits
• Quarterly incentives
• Employee assistance and wellness program
• Educational and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed