Assistant General Manager

Trulieve•Pensacola, FL

3d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading and supervising store personnel, managing inventory, achieving key performance metrics, and ensuring efficient daily store operations. The role is responsible for regulatory compliance and delivering an exceptional customer experience. The Assistant General Manager partners with the General Manager on service and sales strategies, team coaching and development, labor budgeting, and handling patient concerns. The position is hourly and works 40–45 hours per week, with flexible hours based on store needs. Evening, weekend, and holiday availability is required.

Requirements

Two years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism, including the ability to communicate with all levels of management and staff and maintain confidentiality and discretion.
Conversational English communication skills sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Ability to pass level 1 and level 2 background checks.
Must be at least 21 years of age.
Ability to function independently and work effectively with flexibility and personal integrity with residents, personnel, and support agencies.
Ability to work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
Must be available to work evenings, weekends, and holidays.
Must meet the physical demands of moving throughout the facility; communicating and inspecting details; manipulating objects; pushing, pulling, lifting, carrying, or positioning objects up to 50 pounds; using stools, ladders, or steps; and crouching, stooping, kneeling, or crawling.
Must have visual and auditory acuity, with or without aids, to perform the position's functions.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Partner with the General Manager to plan and implement strategies that improve service standards and sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with state-specific regulations.
Review and communicate company SOPs, ensure employees comply with them, and coordinate communication of changes with the General Manager and other leaders.
Coach, train, and develop the team on company service standards and accountability for meeting objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations while on duty.
Maintain professional working relationships with business partners.
Assist the General Manager in managing the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.