Assistant General Manager
About The Position
The Assistant General Manager assists the General Manager with the administration and daily operations of an apartment community. The role is cross-trained on General Manager functions and acts in the General Manager’s capacity when they are absent. It helps maintain the property’s physical assets and performance to achieve the highest possible net operating income, supports the supervision of associates, and monitors compliance with regulations and company policies and procedures. This is a fully on-site position. The employee must work from the office every scheduled workday; remote and hybrid arrangements are not available.
Requirements
- High school diploma or GED.
- 2–3 years of experience in leasing, bookkeeping, operations, or customer service.
- Ability to work on-site from the office every scheduled workday; remote and hybrid arrangements are not available.
Responsibilities
- Support timely input, proper use, and full utilization of on-site property management software, including training new associates and providing ongoing staff training.
- Help manage efficient property operations in accordance with loss prevention and Corporate Office policies and procedures, including during understaffed periods; respond to emergencies when the Property Manager is absent and contact appropriate agencies or Regional Managers as needed.
- Prepare purchase orders, code and process vendor invoices, send documentation to the Corporate Office, and follow up on vendor payment inquiries as applicable.
- Maintain knowledge of maintenance programs and support the efficient operation of systems, preventive maintenance, housekeeping, and resident maintenance responses as applicable; prepare and distribute service orders, follow up on requests, keep residents informed of delays, and ensure requests are completed.
- Carry out leasing and lease-renewal functions in accordance with company and Fair Housing policies and procedures; meet prospective residents, assess housing needs and eligibility, show apartments and amenities, quote rental rates and promotions, follow up with prospects, and collect application, deposit, and rental funds.
- Conduct move-in and move-out inspections to determine damage charges; inspect apartments for market readiness and cleanliness and appearance standards, and conduct interim inspections as applicable.
- Collect rent, verify payments, resolve discrepancies, deposit rent checks, send verification information to the Corporate Office, and follow up on delinquent rent, initiating eviction procedures as necessary.
- Assist in directing and supervising associates.
Benefits
- Full benefits package
- Generous paid time off
- 401(k) with company match
- Growth and advancement opportunities
- Referral bonus program
- Associate rental discount for those who choose to live on-site
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
