Assistant General Manager

Wawa, Inc.•West Palm Beach, FL

7d•$25 - $34

About The Position

The Assistant General Manager (AGM) is a hands-on leader responsible for supporting daily store operations, developing the team, and driving business results. The role oversees business performance and profitability and supports the hiring, training, and growth of Customer Service Associates. The AGM helps ensure a positive customer experience and that the team meets Wawa’s safety, quality, and operational standards.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in food service or retail environments.

Responsibilities

Gather customer feedback, resolve problems, and maintain a smooth, friendly customer experience.
Deliver effective, engaging training to Customer Service Associates so they can meet safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of team members.
Coordinate schedules and daily tasks to keep store operations efficient.
Review store performance reports, manage shrink, and identify opportunities for improvement.
Monitor trends and collaborate with peers on action plans to drive results.