Assistant General Manager (GR)

The Edge Fitness Clubs • Greenwich, CT

2d

About The Position

The Assistant General Manager supports club operations and financial performance, with managerial oversight of the front desk department, including Front Desk Personnel and Maintenance. The role works with department heads and the management team to meet club goals, maintain Edge standards, and provide a positive member and employee experience. The position supervises Fitness Consultants and serves as the manager on duty when the General Manager is not in the building.

Requirements

• Energy and enthusiasm.
• A passion for fitness.
• Ability to thrive in a customer-focused environment.
• At least 2 years of leadership and people-management experience with large, cross-functional teams.
• Proven success leading, coaching, and motivating teams to achieve goals and objectives in a consumer-facing, service-oriented environment.

Responsibilities

• Oversee the front desk department, including Front Desk Personnel and Maintenance, and regularly communicate with department heads about departmental performance.
• Recruit, interview, and decide on hiring front desk employees.
• Authorize staffing changes, including front desk hires, promotions, and terminations.
• Schedule front desk employees to ensure adequate coverage and meet goals within payroll budgets.
• Foster a positive workplace that supports continuous improvement.
• Coach, train, and develop front desk staff in sales and customer service skills.
• Connect members with relevant services and help them get the most from The Edge's offerings.
• Proactively manage and resolve member concerns and complaints.
• Assist management in driving monthly and yearly club financial performance.
• Monitor Fitness Consultants' interactions with members, adherence to policies and procedures, and grooming and uniform standards.
• Conduct daily club walkthroughs to check that building assets are maintained safely and promptly, spaces are clean and organized, locker rooms and sauna are in order, the shake bar is clean, temperature is set correctly, and TVs and music are set appropriately.
• Meet daily with the management team to strategize on meeting club goals.
• Participate in weekly staff meetings focused on team building, education, and communicating team KPIs.
• Supervise Fitness Consultants and serve as manager on duty when the General Manager is not in the building.

Benefits

• Free gym membership.
• Tiered health benefits, including medical, dental, and vision coverage.
• PTO and paid holidays.
• 401(k) plan.
• Discounts on personal training, apparel, the shake bar, and Edge Kids.
• Team-building activities and leadership and development training, with opportunities to advance.
• Reimbursement for training certifications.
• Company-paid life insurance ($25,000), long-term disability, and an Employee Assistance Program.
• Fun work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed