Assistant General Manager (GR)

The Edge Fitness Clubs • Greenwich, CT

2d

About The Position

The Assistant General Manager supports club operations and financial performance, overseeing the front desk department and coordinating with department heads. The role recruits, hires, schedules, coaches, and develops front desk staff while fostering a positive workplace and ensuring staffing stays within payroll budgets.

The position helps members make the most of the club’s services, resolves member concerns, and monitors Fitness Consultants’ member interactions and compliance with policies, grooming, and uniform standards. It also conducts daily facility walk-throughs to ensure the club is clean, organized, safe, properly maintained, and consistent with Edge standards.

The Assistant General Manager meets daily with the management team to strategize on club goals and participates in weekly staff meetings focused on team building, education, and key performance indicators. The role supervises Fitness Consultants and acts as Manager on Duty when the General Manager is not in the building.

Requirements

• Energy and enthusiasm.
• Passion for fitness.
• Ability to thrive in a customer-focused environment.
• At least 2 years of leadership and people-management experience with large cross-functional teams, including demonstrated success leading, coaching, and motivating teams to achieve goals in a consumer-facing, service-oriented environment.

Responsibilities

• Oversee the front desk department, including Front Desk Personnel and Maintenance, and communicate with department heads about departmental performance.
• Recruit, interview, and make hiring decisions for front desk employees.
• Approve staffing changes, including hires, promotions, and terminations.
• Schedule front desk employees to maintain appropriate staffing while staying within payroll budgets.
• Foster a positive workplace focused on continuous improvement.
• Coach, train, and develop front desk staff in sales and customer service skills.
• Connect members with relevant club services and help them get the most out of those services.
• Proactively manage and resolve member concerns and complaints.
• Assist management in driving the club’s monthly and yearly financial performance.
• Monitor Fitness Consultants’ interactions with members and ensure compliance with policies, procedures, grooming, and uniform standards.
• Conduct daily club walk-throughs to ensure assets are maintained safely and promptly and that facilities meet cleanliness, organization, operating, and brand standards.
• Meet daily with the management team to strategize on achieving club goals.
• Participate in weekly staff meetings focused on team building, education, and communicating team KPIs.
• Supervise Fitness Consultants and serve as Manager on Duty when the General Manager is not in the building.

Benefits

• Free gym membership.
• Medical, dental, and vision benefits.
• Paid time off and paid holidays.
• 401(k).
• Discounts on personal training, apparel, shake bar, and Edge Kids.
• Team-building and leadership and development training, with opportunities to advance.
• Reimbursement for training certifications.
• Company-paid life insurance ($25,000), long-term disability, and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed