Assistant General Manager

Wawa, Inc.•Indianapolis, IN

7d•$25 - $33

About The Position

The Assistant General Manager (AGM) is a hands-on leader who supports daily store operations, team development, and business results. The role oversees store performance and profitability and leads the hiring, training, and development of Customer Service Associates. The AGM helps deliver a smooth, friendly customer experience while ensuring the team meets Wawa’s safety, quality, and operational standards.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in food service or retail environments.

Responsibilities

Gather customer feedback and resolve problems to help ensure customer satisfaction and a smooth, friendly Wawa experience.
Deliver engaging, effective training to Customer Service Associates so they can meet safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of team members.
Coordinate schedules and daily tasks to maintain efficient operations.
Review reports, manage shrink, monitor store performance, and identify opportunities for improvement.
Monitor trends and collaborate with peers to develop action plans that drive results.