Assistant General Manager

Urban Air Adventure Parks • Lincoln Park, MI

7d

About The Position

The Assistant General Manager supports Urban Air Adventure Park’s vision and culture by motivating staff, fostering accountability, and driving business results. The position provides leadership, supervision, and direction on strategic initiatives and operating standards. It oversees aspects of the park’s operations, including entertainment, food and beverage, attractions, and property inspections, while helping maintain a safe, clean, and secure environment for guests and staff. The role requires weekend, evening, and holiday availability and work in a noisy, fast-paced environment.

Requirements

• At least 1 year of supervisory or management experience.
• Ability to pass a thorough background check.
• Ability to lead, motivate, and empower team members and develop them in areas of responsibility.
• Professional, energetic, self-motivated, and positive attitude; ability to motivate others and enthusiastically interact with people.
• Computer skills, including Microsoft Office (Excel, Word, and PowerPoint).
• Consistently professional grooming and conduct.
• Adaptability, flexibility, enthusiasm for the business, and willingness to learn and adapt to changes or challenges.
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely.
• Ability to establish working relationships with employees, management, and vendors.
• Good judgment in decision-making.
• Appreciation of diversity, including diversity of thought, ethnicity, and gender.
• Ability and willingness to work weekends, evenings, and holidays.
• Ability to work in a noisy, fast-paced environment with distracting conditions; move about the facility and stand for long periods; and lift and carry up to 30 pounds.

Nice To Haves

• Hospitality experience, such as in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.
• CPR/First Aid Certification.

Responsibilities

• Cultivate a team environment that delivers exceptional customer service and ensure staff perform consistently at a high level.
• Assist with hiring, staff retention, coaching, and discipline, and ensure staff training programs are carried out.
• Develop weekly schedules and ensure staffing levels and lead coverage meet business needs and support the customer experience.
• Motivate and influence staff by leveraging individual strengths to support customer satisfaction and productivity.
• Select and develop staff and trainers for additional responsibility or internal promotion into a leadership program.
• Carry out employee recognition and incentive programs as directed.
• Assist with inventory management and expense control.
• Oversee operational areas including entertainment, food, beverage, attractions, and property inspections.
• Maintain a safe, clean, and secure environment for guests and staff.
• Improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Lead, motivate, and empower team members, and align them with Urban Air culture.
• Take initiative, recognize problems, and develop solutions and actionable plans.
• Set goals, identify performance patterns, and strategize solutions.
• Accept feedback and pursue self-improvement; uphold personal standards of conduct and professionalism and model Urban Air policies and standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed