Assistant General Manager
About The Position
The Holiday Inn Express and Suites Assistant General Manager supports the General Manager in ensuring seamless hotel operations and delivering exceptional guest experiences while maintaining operational efficiency. The role oversees daily functions across front desk, housekeeping, food and beverage, and maintenance to uphold brand standards and maximize profitability. The Assistant General Manager leads, motivates, and develops team members to foster a positive work environment and strong employee engagement and guest satisfaction. The role also assists with managing budgets, controlling costs, and implementing marketing strategies to drive revenue growth, helping maintain the hotel's reputation for quality service and operational excellence.
Requirements
- At least 2 years of experience in hotel management or a similar role in the accommodation and food services industry.
- Proven leadership skills and experience managing teams across multiple departments.
- Strong understanding of hotel operations, including front office, housekeeping, and food and beverage services.
- Excellent communication and interpersonal skills.
Nice To Haves
- Experience working with IHG or other major hotel brands.
- Certification in hospitality management or related professional credentials.
- Proficiency with Opera or similar hotel property management software.
- Demonstrated success in budget management and financial analysis.
- Bilingual abilities or additional language skills.
Responsibilities
- Assist the General Manager in overseeing hotel operations to ensure smooth and efficient service delivery.
- Supervise and coordinate department managers, including front desk, housekeeping, and food and beverage, to maintain high standards.
- Monitor guest satisfaction and promptly address issues or complaints.
- Support staff recruitment, training, and development.
- Manage operational budgets, analyze financial reports, and implement cost-control measures to meet financial targets.
- Ensure compliance with health, safety, and sanitation standards across departments.
- Collaborate with marketing and sales teams to develop and execute strategies that increase occupancy and revenue.
- Prepare and present regular hotel performance reports to senior management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
