Assistant General Manager

Wawa•West Palm Beach, FL

About The Position

The Assistant General Manager (AGM) is a hands-on leader who supports daily store operations, team development, and business results. The role oversees store performance and profitability and leads the hiring, training, and growth of Customer Service Associates. The AGM helps ensure customers have a satisfying experience and that the store meets Wawa’s safety, quality, and operational standards. The hourly pay range is $25.30–$34.10, commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives. Wawa offers benefits subject to the terms of the applicable plans. Wawa is an equal opportunity employer and provides reasonable accommodation for applicants upon request.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in food service or retail environments.

Responsibilities

Gather customer feedback, solve problems, and maintain a smooth, friendly customer experience.
Deliver quality, engaging training to Customer Service Associates so they can meet safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of team members.
Coordinate schedules and daily tasks to keep store operations efficient.
Monitor store performance by reviewing reports, managing shrink, and identifying improvement opportunities.
Monitor trends and collaborate with peers to develop action plans that drive results.