Assistant General Manager

CLUB4 FITNESS•Fort Oglethorpe, GA

About The Position

The Assistant General Manager supports the General Manager in leading the team and delivering an excellent customer experience while growing revenue. The role is an extension of the General Manager and oversees facility operations when the General Manager is absent. Responsibilities span customer service, community partnerships, membership sales, staffing, employee development, and daily gym operations. The Assistant General Manager helps achieve targets for financial sustainability, customer satisfaction, sales performance, and financial returns, and is accountable for the successful administration and operation of the gym. Monthly bonuses are available when established KPI metrics are met or exceeded.

Requirements

High school diploma or equivalent (GED) required.
CPR/AED certification required.
Basic computer, math, and communication skills.
Proficiency with computers and Microsoft Office Suite.
Strong customer service skills.
Hard-working, goal-oriented, enthusiastic, and energetic, with a solid work ethic and strong decision-making skills.
Self-starter able to take initiative with minimal direction and supervision.
Detail- and results-oriented, with professionalism and strong organizational and time-management skills.
Ability to manage multiple priorities in a rapidly changing environment.
Ability to work independently and collaboratively within teams.
Ability to lead others and maintain responsibility for club operations personnel when the General Manager is absent.
Ability to travel to other clubs as needed.

Nice To Haves

Some supervisory or leadership experience in a high-level customer service industry is preferred.
A two- or four-year degree, or four years of supervisory experience, is preferred.
A strong sales background is helpful.

Responsibilities

Support the General Manager in leading staff and operating the gym, and oversee operations when the General Manager is not at the facility.
Help grow sales and profit, take responsibility for the location’s overall sales numbers, and contact prospective members who have visited or expressed interest online.
Maintain a welcoming atmosphere and promote a superior customer experience for members, prospective members, and guests.
Support staff growth and development through coaching, mentoring, and opportunities to build skills.
Collaborate with the General Manager and Regional Manager to address employee and member issues respectfully and promptly, including issues raised online.
Promote CLUB4 Fitness in local communities and establish community partnerships to raise awareness and support membership sales.
Ensure accurate and timely daily deposits, monitor inventory, and maintain adequate supplies.
Oversee employee payroll and scheduling, maintain adequate staffing, and reassign personnel as needed when the General Manager is absent.
Monitor compliance with company policies, procedures, and organizational standards, and maintain confidentiality of proprietary or sensitive information.
Keep the facility clean and ready to pass inspections.
Maintain effective communication and working relationships among team members to provide an inviting experience for members and prospective members.
Maintain knowledge of and adhere strictly to company policies and procedures.
Perform other duties assigned by the General Manager, Regional Manager, or Managing Partner.