Assistant General Manager

Marriott•Buena Park, CA

4d•$72,000 - $88,000

About The Position

The Assistant General Manager supports all aspects of property operations, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and return on investment. In partnership with the General Manager, this role helps lead the team in developing and implementing property-wide strategies, ensures brand service strategies and initiatives are implemented, and builds relationships with key customers while participating in the sales process. The role oversees property departments and helps maintain brand standards, appropriate staffing, safe operations, financial controls, and regulatory compliance. It also supports departmental leaders and employees through coaching, feedback, and development, and helps ensure excellent guest experiences and timely responses to concerns. Marriott International states that it is an equal opportunity employer and is committed to non-discrimination and valuing associates’ diverse backgrounds. Courtyard describes its culture as guest-focused, improvement-oriented, collaborative, and ambitious.

Requirements

High school diploma or GED and 4 years of experience in guest services, front desk, housekeeping, or a related professional area; OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in those areas.

Responsibilities

Verify that brand standards are maintained throughout each area of the property and that team members meet or exceed brand requirements.
Manage the operation of all property departments.
Promote the Guarantee of Fair Treatment and Open Door policies.
Verify that a viable key control program is in place.
Maintain current licenses and permits as prescribed by local, state, and federal agencies.
Provide a safe working environment in compliance with OSHA/MSDS.
Manage finance and accounting functions, including accounts payable, accounts receivable, petty cash, payroll, ordering procedures, end-of-period processes, banking procedures, and PAFs.
Review financial statements, sales and activity reports, and other performance data to assess productivity and goal achievement and identify opportunities for cost reduction and program improvement.
Comply with corporate accounting procedures.
Perform the required annual Quality audit with the General Manager and RD.
Remain available and approachable to employees and demonstrate professionalism and courtesy.
Lead by example with confidence, energy, and enthusiasm.
Assist and teach team managers to schedule against guest and hours/occupied-room goals, and ensure staffing levels are appropriate to exceed guest expectations.
Set clear performance expectations with the General Manager.
Assist team supervisors with constructive coaching and counseling, and solicit feedback for continuous improvement.
Provide professional and courteous service to guests, remain available and approachable, and take proactive approaches to guest concerns.
Motivate and encourage staff to resolve guest- and employee-related concerns.
Help employees understand guests’ changing needs and expectations and how to exceed them.
Verify that new team-member orientations are thorough and completed promptly.
Take proactive approaches to employee concerns.
Verify that hiring practices comply with I-9 and EEO requirements and strive for a culturally diverse workplace.
Perform other duties as assigned and needed.