Assistant General Manager
About The Position
The Assistant General Manager assists in managing hotel operations to ensure they are efficient and profitable. The role is responsible for guest satisfaction across hotel outlets by maintaining high standards of products and services while controlling costs and labor to maximize profitability. In the General Manager’s absence, the Assistant General Manager acts as General Manager. The position supports department operations, associate performance, budgeting and forecasting, guest-service quality, brand standards, and sales strategies. The hotel operates 24 hours a day, seven days a week, so operational requirements may vary shift days, start times, and hours worked in a week.
Requirements
- At least 4 years of hotel management experience at the department head level or above.
- Full-service hotel experience.
- Ability to create a profitable culture of accountability and a proven track record of building a cohesive team while facilitating goal accomplishment.
- Proven managerial skills, including decision-making, meeting deadlines, vendor contract negotiation, analytical ability, and planning, organizing, developing, and coordinating large-scale work projects.
- Excellent verbal and written English communication and listening skills.
- Ability to read and communicate verbally and in writing, and to prepare complex occupancy reports.
- Strong computer skills in MS Word, Excel, and PowerPoint.
- Financial management skills, including understanding P&L statements and managing operating budgets, forecasting, and scheduling.
- Ability to stand and move throughout the front office while continuously performing essential job functions.
- Ability to lift up to 25 pounds.
Nice To Haves
- Understanding of hotel systems.
Responsibilities
- Interview, select, train, schedule, coach, and support associates, ensuring they meet established brand or hotel standards and DHM core values.
- Oversee hotel departments to ensure guests receive an optimal level of service and hospitality.
- Assist the General Manager with forecasts and reports, and with developing, implementing, and monitoring the budget to maximize revenue and minimize expenses while maintaining adequate supplies and staffing.
- Monitor guest satisfaction scores and brand standards and work to improve departmental and overall guest satisfaction.
- Resolve customer complaints and anticipate potential problems by reviewing operational issues, business flow, and associate performance.
- Oversee and ensure compliance with internal audit standards.
- Work with sales staff to discuss and implement strategies to improve occupancy and revenue.
- Monitor and maintain front office systems and equipment for optimum performance.
- Develop specific, measurable, achievable, realistic, and timely action plans to address guest-service deficiencies.
- Assist with recruiting, hiring, supervising, training, assessing, evaluating, coaching, counseling, recognizing, and rewarding department heads.
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
