Assistant General Manager

Green Thumb•Naperville, IL

About The Position

Green Thumb is seeking an Assistant General Manager for a RISE Dispensary to support and manage a diverse team, drive results, and deliver positive consumer experiences. The role assists the General Manager with customer experience, inventory operations, and team-member development. It is a developmental step toward becoming a General Manager. The Assistant General Manager helps oversee dispensary operations and regulatory compliance, manages inventory and financial processes, and leads customer experience across in-store, drive-thru, curbside, and delivery channels. In partnership with the General Manager, the role supports hiring, onboarding, training, coaching, scheduling, and performance management. The position involves working in a patient- and customer-facing environment, including exposure to cannabis and potentially allergens, and may require working outdoors in varying weather conditions. Green Thumb’s mission is to promote well-being through the power of cannabis. The company describes its values as humility, hard work, gratitude, transparency, collaboration, and a growth mindset. It is committed to an inclusive culture and to championing economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. Green Thumb is an equal opportunity workplace. The pay range is $50,000–$65,000 USD, based on experience, qualifications, and/or location. Positions may be eligible for a discretionary annual incentive program based on organizational and individual performance.

Requirements

At least three years of experience managing teams in a retail setting, specifically with POS business operations.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends.
Reliable, responsible, and dependable attendance.
Must be 21 years or older.
Pass required background checks.
Possess a valid driver’s license or state ID.
Understand and comply with Green Thumb rules, regulations, policies, and procedures.
Understand cannabis laws, rules, and regulations and have a passion for furthering knowledge of the industry and its laws.
Proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
Meet timelines consistently and work effectively under pressure.
Be open to constructive developmental feedback and maintain composure in difficult situations.
Strong interpersonal skills in a fast-paced, deadline-oriented environment, including cross-functional work.
Ability to use standard office equipment and computer software, including word processing, database management, spreadsheet applications, and email.
Highly motivated, self-directed, innovative, and able to work independently or with teams using sound judgment, common sense, and resourcefulness.
Ability to adapt and thrive in a demanding, fast-paced environment and apply critical thinking.
Professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
Ability to resolve conflicts, handle employee and customer complaints, and settle disputes.
Ability to perform work tasks for prolonged periods, including moving about the dispensary, remaining stationary when required, communicating with individuals and groups, operating point-of-sale systems and office equipment, inspecting and receiving detailed information, and handling inventory and materials.

Nice To Haves

Cannabis experience preferred.
Inventory control experience preferred.

Responsibilities

Oversee execution of dispensary operations to ensure compliance with security, inventory, and local and state regulations.
Motivate team members to execute programs, initiatives, and regional in-store promotions.
Oversee quality product inventory, financial records, and Seed to Sale compliance.
Maintain cash-management and handling protocols and complete daily reconciliation.
Manage order and expense processes in alignment with store budgets.
Coach and motivate team members to deliver positive in-store customer experiences.
Lead by example and set expectations during Leader on Duty shifts.
Supervise team members, provide recognition, and redirect behaviors to support the customer journey.
Lead teams in delivering a consistent omnichannel experience across in-store, drive-thru, curbside, and delivery channels.
Coach team members to meet loyalty goals and drive customer retention and repeat traffic.
Serve as a liaison to the local community and support community outreach events and initiatives.
Partner with the General Manager to build and retain a high-performing team through talent selection, onboarding, training, and development.
Support engagement and performance through coaching, feedback, and recognition.
Motivate the dispensary team to exceed revenue targets and key metrics through team-member behaviors, service techniques, and product knowledge.
Execute hourly scheduling to meet business needs, hour targets, and team-member availability.
Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
Develop leaders and team-member talent and address performance issues in a timely manner.
Perform other duties as needed.
Move about the dispensary to fulfill work assignments and assist employees and patients or customers.
Prepare patient and customer orders by moving and placing products.
Move inventory and materials weighing up to 30 pounds independently and position self to move materials in storage areas.