Assistant General Manager
About The Position
Lucky Dog Bark & Brew Charlotte is seeking an Assistant General Manager to help lead operations at its pet resort. The role works alongside the Resort Manager in a fast-paced, pet-friendly environment and supports staff, customers, pets, and day-to-day business administration. The position is full-time and pays $18.00–$21.00 per hour. Team members receive discounted daycare and boarding for their own dog; full-time employees may also access medical, vision, and dental plans and a 401(k). The Assistant General Manager supports daily scheduling and staff assignments, helps hire, train, and mentor team members, and contributes to performance evaluations and a positive workplace. The role engages with pet owners, resolves issues, oversees facility cleanliness and safety, manages supplies and vendor relationships, and coordinates consistent care for pets in daycare, boarding, or grooming. It also assists with events and promotions, payroll, scheduling, reporting, budgeting, and financial tracking. Duties may change as the company’s needs evolve.
Requirements
- Passion for animals and comfort working with a variety of pets and understanding their needs.
- Previous leadership or supervisory experience, preferably in pet care or hospitality.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks, prioritize, and stay organized in a fast-paced environment.
- Proactive problem-solving skills and ability to respond effectively to unexpected situations.
- Collaborative mindset and positive attitude toward teamwork.
- Interest in professional growth and advancement.
Responsibilities
- Support the Resort Manager with daily operations, schedules, staff assignments, and facility efficiency.
- Assist with hiring, training, mentoring, performance evaluations, and team development.
- Provide customer service to pet owners and address their needs and concerns.
- Oversee facility cleanliness and safety, including play areas, kennels, and grooming stations, and address health and safety concerns.
- Track supplies and equipment, manage vendor relationships, place orders, and monitor inventory levels.
- Coordinate pet care for daycare, boarding, and grooming, including individualized care plans and consistency across shifts.
- Assist in organizing events, promotions, and themed days, and collaborate with marketing to promote them.
- Support administrative duties such as payroll, scheduling, reporting, budgeting, and financial tracking.
Benefits
- Discounted daycare and boarding for employees’ own dogs.
- Medical, vision, and dental plans for full-time employees.
- 401(k) for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
