Assistant General Manager

Wawa•North Vernon, IN

About The Position

The Assistant General Manager (AGM) is a hands-on leader responsible for daily store operations, team development, and business results. The role oversees business performance and profitability and supports the hiring, training, and development of Customer Service Associates. The AGM helps ensure customers have a satisfying experience and that store operations meet Wawa’s safety, quality, and operational standards. The AGM supports staffing and team performance, coordinates schedules and daily tasks, reviews store performance reports, manages shrink, identifies opportunities for improvement, and collaborates with peers to develop action plans that drive results.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in a food service or retail environment.

Responsibilities

Gather customer feedback, solve problems, and maintain a smooth and friendly customer experience.
Deliver quality, engaging training to Customer Service Associates on safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of the team.
Coordinate schedules and daily tasks to keep operations running efficiently.
Monitor store performance by reviewing reports, managing shrink, and identifying opportunities for improvement.
Monitor trends and collaborate with peers to develop action plans that drive optimal results.
Oversee business performance and profitability.