About The Position

The Assistant General Manager is a non-exempt store operations role and serves as the manager on duty and second in command to the General Manager. The position partners with the General Manager on recruiting, training, scheduling, marketing, and day-to-day store operations. The company describes opportunities for internal promotion and career progression within its stores and beyond. The Assistant General Manager helps uphold company policies and brand standards, deliver high-quality products and customer service, meet food and labor goals, and maintain health, safety, and cleanliness standards. The role also supports Team Member development and relationships, customer and community relations, cash handling and reporting, and inventory management. The job requires a positive, honest, reliable, and energetic approach, along with the ability to work effectively under pressure and perform a range of operational and physical tasks.

Requirements

  • Must be at least 18 years of age.
  • Exceptional and positive attitude, integrity, and honesty.
  • Excellent attendance and punctuality.
  • Reliable transportation and a valid driver’s license, vehicle registration, and liability insurance.
  • Ability to pass a background investigation and motor vehicle report.
  • Previous inventory control, labor cost, and computer knowledge.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Verbal, writing, and telephone skills to communicate effectively with Team Members and customers.
  • Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to use proprietary software systems, including PULSE and PWR.
  • Ability to comprehend and give correct written instructions.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to stand for long periods; most tasks are performed from a standing position.
  • Ability to talk and hear on the telephone, with near- and mid-range vision for most in-store tasks, depth perception, and ability to differentiate between hot and cold surfaces.

Responsibilities

  • Serve as manager on duty and second in command to the General Manager.
  • Partner with the General Manager to assist with recruitment, new Team Member training, and scheduling.
  • Uphold brand standards and company policies.
  • Provide consistently high-quality products and customer service.
  • Help maximize sales and profit by meeting food and labor goals.
  • Ensure health, safety, and cleanliness standards are upheld.
  • Foster productive and professional Team Member relationships.
  • Mentor store-level Team Members and serve as an operations expert across store positions.
  • Build relationships with customers and the community.
  • Handle cash, reconciliation, and reporting.
  • Control and manage inventory.
  • Assist the General Manager with marketing efforts.
  • Effectively train and engage Team Members.
  • Create and effectively manage Team Member schedules.

Benefits

  • Competitive wages, delivery mileage, tips, and overtime.
  • Paid training opportunities and rewards.
  • Health insurance.
  • Paid time off.
  • Energetic, fun, and positive culture.
  • Greater variety of work.
  • Smaller teams and opportunities to build relationships.
  • Fast career progression.
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