Assistant General Manager
Peachtree Group Hospitality Management•Baltimore, MD
•$55,000 - $60,000
About The Position
The Assistant General Manager is responsible for ensuring efficient operations of the Front Desk, Housekeeping, and Engineering Departments. The role is committed to providing guests with quality service and a clean, safe environment throughout their stay while effectively managing expenses and maximizing service levels. The Assistant General Manager also assists and supports front-of-house operations as needed.
Responsibilities
- Respond attentively, efficiently, and courteously to guest requests, complaints, and accidents raised at the Front Desk or through reservations, comment cards, letters, or phone calls, and follow up to ensure guest satisfaction.
- Maximize room revenue and occupancy by reviewing daily status, analyzing variances, monitoring credit card reports, and closely observing the daily house count.
- Prepare team member schedules according to business forecasts, payroll budget guidelines, and productivity requirements.
- Interview and recruit team members.
- Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
- Be knowledgeable about the accident prevention program, including the safety committee, education and enforcement, and communication of safety issues through department meetings.
- Effectively investigate, report, and follow up on employee and guest accidents.
- Assist and support front-of-house operations as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid holidays
- Paid time off
- Employee Assistance Program and Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
