Assistant General Manager - Wyndham Baronne Plaza

Expotel Hospitality•New Orleans, LA

13h•$55,000 - $65,000

About The Position

The Assistant General Manager works with the General Manager to achieve hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the hotel's integrity. The role supports day-to-day hotel operations, financial oversight, staff training, and development of managers and trainees. Regular attendance is required according to hotel scheduling needs, including participation in a mandatory daily 8 a.m. WBR meeting.

Requirements

At least 4 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 4 years of related experience.
Ability to comply with Expotel standards, policies, procedures, and dress code.
Ability to participate in a mandatory daily 8 a.m. WBR meeting.

Responsibilities

Approach guests and employees in an attentive, friendly, courteous, and service-oriented manner, and maintain a warm and friendly demeanor.
Maintain regular attendance as required by hotel scheduling, including the mandatory daily 8 a.m. WBR meeting.
Maintain personal appearance and grooming in accordance with the Expotel dress code, including wearing a name tag while working.
Comply with and ensure adherence to Expotel standards and regulations to encourage safe and efficient hotel operations.
Tour operating departments daily and make adjustments as needed through department heads.
Assist with weekly staff meetings, including training sessions, and review previous and future sales and operations efforts.
Meet financial review dates and corporate-directed program deadlines in a timely manner.
Attend the monthly financial review with department managers.
Ensure department heads maintain budgeted productivity levels and follow Expotel standard checkbook accounting procedures.
Develop managers for future advancement through competency and corporate-sponsored training programs.
Maintain direct contact with management trainees and monitor their development.
Follow Expotel policies and procedures and train new managers to ensure compliance.
Assist in the Expotel budget process as required.
Ensure that service-standards training takes place in each department in accordance with Expotel training steps, including compliance with Standard of the Week training.
Help create a positive, team-oriented, guest-focused environment through employee development and motivation.