Front Office Supervisor - Wyndham Baronne Plaza

Expotel Hospitality • New Orleans, LA

16h • $0 - $18

About The Position

The Front Office Supervisor at the Wyndham Garden New Orleans Downtown oversees daily guest service operations and a team of guest service associates. The role focuses on delivering an exceptional guest experience by maintaining high service standards, creating a welcoming environment, and responding promptly and professionally to guest inquiries and concerns. The supervisor also implements service improvement initiatives and collaborates with other departments to support seamless service delivery, guest satisfaction, loyalty, and the establishment’s reputation.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in guest services or a related role within the accommodation and food services industry.
• Proven experience in a supervisory or team lead position.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including familiarity with reservation and guest management systems.
• Leadership, mentoring, and problem-solving skills to lead the team and address guest concerns and operational challenges.

Nice To Haves

• A degree or diploma in hospitality management.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Experience in a high-volume hotel, resort, or food service environment.
• Certification in customer service or hospitality management.
• Multilingual abilities to communicate with diverse guest populations.
• Advanced conflict resolution and team leadership skills.

Responsibilities

• Supervise and coordinate guest service staff to ensure efficient and courteous service delivery.
• Handle guest complaints and feedback promptly, resolving issues to maintain high guest satisfaction.
• Train, mentor, and evaluate guest service team members to support professional development and adherence to service standards.
• Monitor daily operations for compliance with company policies, health and safety regulations, and quality standards.
• Collaborate with housekeeping, food and beverage, and front desk departments to ensure a seamless guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED