Front Office Supervisor

Property Management•Atlanta, GA

12d

About The Position

The Front Office Supervisor oversees guest services team members to ensure efficient, smooth operations and excellent guest feedback and satisfaction. The role provides guests with accurate, timely information and services in a professional and courteous manner. The supervisor oversees daily shift processes and ensures team members follow standard operating procedures. They train, direct, coach, and counsel front desk team members, resolve issues, and support a quality operation. They also handle customer concerns promptly, build strong relationships with other departments—especially housekeeping and reservations—and control front desk cash transactions while maintaining responsibility for their personal bank under the hotel bank agreement policy.

Responsibilities

Supervise guest services team members to support efficient operations and guest satisfaction.
Respond to guests professionally and courteously, providing accurate and timely information and services.
Supervise daily shift processes and ensure team members adhere to standard operating procedures.
Train, direct, coach, and counsel front desk team members, and resolve issues or problems.
Resolve customer issues, complaints, and problems quickly and efficiently to maintain customer satisfaction and quality service.
Build strong relationships and liaise with other departments, especially housekeeping and reservations.
Control cash transactions at the front desk and maintain responsibility for a personal bank in accordance with hotel bank agreement policy.