Front Office Supervisor

OTO Development•Wrightsville Beach, NC

About The Position

The Front Office Supervisor assists guests throughout their hotel stay, including check-in and check-out, and helps ensure a hospitable, customer-focused experience. The role administers the hotel’s electronic reservation system, handles cash and credit card transactions securely and accurately, supports compliance with hotel safety and security procedures, and completes required documentation such as daily reports and checklists in a timely manner. The position reports to the General Manager and requires little to no travel outside the property and surrounding area.

Requirements

At least 2 years of experience in a front desk or receptionist-type role.
A strong commitment to working with people and going above and beyond to meet guest needs.
Ability to work well with others as part of a team.
Excellent oral, written, and interpersonal communication skills.
Problem-solving and solution-finding ability, with a focus on providing guests with the best experience.
Comfort with standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Operate the hotel’s electronic reservation system and other computer programs to support a seamless workflow.
Handle financial matters, including cash and credit card transactions, securely, accurately, and with integrity.
Anticipate guest needs and take steps to maximize the guest experience.
Work with team members to foster a hospitable, approachable, and customer-focused environment.
Ensure accurate and hospitable handling of reservations, check-ins, check-outs, payments, and cash and credit card procedures.
Maintain proficient administration of the hotel’s electronic reservation system.
Comply with hotel safety programs and procedures, including emergency and security systems.
Complete required documentation, including daily reports and checklists, in a timely manner.