Front Office Supervisor
Peachtree Group Hospitality Management•San Jose, CA
•$26 - $27
About The Position
The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, excellent feedback, and guest satisfaction. The supervisor responds to guests professionally and courteously, providing accurate and timely information and services.
Responsibilities
- Supervise daily shift processes and ensure team members follow standard operating procedures.
- Train, direct, coach, and counsel front desk team members; resolve issues and problems to support a quality operation.
- Resolve customer issues, complaints, and problems quickly and efficiently to maintain customer satisfaction and quality service.
- Build strong relationships and liaise with other departments, especially housekeeping and reservations.
- Control front desk cash transactions and maintain responsibility for a personal bank in accordance with the hotel bank agreement policy.
Benefits
- Medical, dental, vision, disability, and life insurance
- 401(k) retirement match
- Paid holidays and paid time off
- Access to an Employee Assistance Program and Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
