General Manager - Travel Plaza (Exempt)

Onvo•Harford Township, PA

10d

About The Position

The General Manager is a business leader responsible for the overall success of an Onvo travel plaza. The role oversees fuel operations, convenience store performance, food service execution, team development, guest satisfaction, and financial results. The General Manager leads day-to-day operations while driving sales, developing high-performing teams, and delivering an exceptional customer experience aligned with Onvo’s mission: “Always Quick. Always Kind. Always Convenient.” The position manages staffing and team performance, guest service, facility cleanliness and safety, sales and profitability, inventory and operational controls, and relationships with vendors and the local community. The General Manager is expected to maintain compliance with company, brand, health department, and safety requirements and to achieve strong inspection, audit, and mystery shop results. Flexible availability, including nights, weekends, and holidays as needed, is required.

Requirements

At least 3 years of management experience in retail, convenience store, travel center, fuel, grocery, restaurant, or multi-department operations.
Proven leadership experience with responsibility for staffing, coaching, and team development.
Business acumen and experience managing sales, labor, expenses, and profitability.
Experience overseeing inventory control, merchandising, and operational execution.
Excellent communication, leadership, and problem-solving skills.
Ability to make sound decisions in a fast-paced environment.
Strong organizational skills and attention to detail.
Proficiency with POS systems, scheduling software, and Microsoft Office.
Flexible availability, including nights, weekends, and holidays as needed.

Nice To Haves

Valid driver's license and reliable transportation preferred.

Responsibilities

Recruit, hire, train, coach, and develop team members and supervisors.
Build a customer-focused culture centered on service, accountability, and teamwork.
Create schedules that ensure appropriate staffing based on business needs and company labor standards.
Address performance concerns through coaching, training, and performance management.
Foster a positive work environment that supports employee engagement and retention.
Ensure guests receive fast, friendly, and accurate service; lead by example and maintain hospitality and customer-satisfaction standards.
Resolve guest concerns professionally and efficiently and encourage team members to exceed guest expectations.
Keep the sales floor, food service areas, restrooms, fuel forecourt, and exterior grounds clean, organized, and inspection-ready.
Maintain compliance with company, brand, health department, and safety regulations; conduct routine safety inspections and address hazards.
Protect company assets through proper cash handling, inventory management, and security practices.
Lead efforts to increase sales, transactions, and profitability; develop and execute plans to achieve sales goals and operational targets.
Manage labor, inventory, shrink, and controllable expenses; monitor fuel pricing and conduct competitor fuel surveys as required.
Analyze financial reports and key performance indicators to identify improvement opportunities and ensure cash-control and financial procedures are followed.
Maintain inventory levels to meet demand while minimizing waste and excess stock; oversee product rotation, merchandising, vendor management, and inventory control.
Oversee fuel operations and ensure equipment is clean, safe, functional, and operational.
Maintain compliance with brand standards, operational procedures, and audit requirements; achieve strong inspection, audit, and mystery shop results.
Represent Onvo positively in the local community and build relationships with guests, vendors, and community partners.
Support local marketing initiatives and community engagement efforts.