Assistant Manager - Travel Plaza

Onvo•Tobyhanna, PA

About The Position

Onvo is seeking a motivated, customer-focused Assistant Manager to help lead daily travel plaza operations, develop team members, and provide an exceptional guest experience. Working closely with the General Manager, the Assistant Manager oversees convenience store, fuel, food service, and facility operations while helping drive sales, profitability, and operational excellence. The role includes serving as Manager on Duty when the General Manager is unavailable. The position requires 1–3 years of management, supervisory, or leadership experience in retail, convenience store, restaurant, fuel, or hospitality operations. Candidates should have strong leadership, communication, customer service, organizational, and problem-solving skills; experience with inventory, cash handling, and operational procedures; and basic computer and POS proficiency. The role involves flexible hours, including mornings, evenings, weekends, and holidays, extended periods of standing, and occasional lifting of up to 50 pounds. Onvo describes its approach as “Always Quick, Always Kind, and Always Convenient.” It offers opportunities for growth, leadership development, and career advancement. Onvo is an equal opportunity employer and states that unlawful discrimination will not be a factor in employment decisions.

Requirements

1–3 years of management, supervisory, or leadership experience in retail, convenience store, restaurant, fuel, or hospitality operations.
Strong leadership and team-building skills.
Excellent communication and customer service abilities.
Ability to prioritize tasks and make sound decisions in a fast-paced environment.
Experience with inventory management, cash handling, and operational procedures.
Strong organizational and problem-solving skills.
Basic computer proficiency and experience with POS systems.
Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
Ability to stand for extended periods and occasionally lift up to 50 pounds.

Responsibilities

Support the General Manager in overseeing daily travel plaza operations.
Lead, coach, and motivate team members to provide fast, friendly, and accurate service.
Assist with recruiting, training, onboarding, and developing team members.
Help create employee schedules that support business needs and labor goals.
Ensure the store, fuel forecourt, food service areas, and restrooms remain clean, safe, and well-maintained.
Monitor inventory levels and assist with ordering, receiving, stocking, and product rotation.
Ensure compliance with company policies, safety standards, food safety regulations, and brand requirements.
Handle guest concerns and resolve issues promptly and professionally.
Assist with cash management, daily deposits, audits, and other financial controls.
Monitor sales performance and support initiatives that drive revenue and profitability.
Conduct opening and closing procedures, including shift handoffs and operational reporting.
Serve as Manager on Duty when the General Manager is unavailable.