Assistant Manager - Travel Plaza

Onvo•Lake Ariel, PA

10d

About The Position

Onvo is seeking a motivated, customer-focused Assistant Manager to help lead daily travel plaza operations, develop the team, and provide an exceptional guest experience. Working closely with the General Manager, the Assistant Manager helps oversee convenience store, fuel, food service, and facility operations while supporting sales, profitability, and operational excellence. The role may serve as Manager on Duty when the General Manager is unavailable. This is a full-time position with flexible hours that may include mornings, evenings, weekends, and holidays. The job requires standing for extended periods and occasionally lifting up to 50 pounds. Onvo describes opportunities for growth, leadership development, and career advancement, along with a supportive, team-oriented culture. Onvo is an equal opportunity employer and states that unlawful discrimination will not be a factor in employment decisions.

Requirements

1–3 years of management, supervisory, or leadership experience in retail, convenience store, restaurant, fuel, or hospitality operations.
Strong leadership and team-building skills.
Excellent communication and customer service abilities.
Ability to prioritize tasks and make sound decisions in a fast-paced environment.
Experience with inventory management, cash handling, and operational procedures.
Strong organizational and problem-solving skills.
Basic computer proficiency and experience with POS systems.
Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
Ability to stand for extended periods and occasionally lift up to 50 pounds.

Responsibilities

Support the General Manager in overseeing daily travel plaza operations.
Lead, coach, and motivate team members to provide fast, friendly, and accurate service.
Assist with recruiting, training, onboarding, and developing team members.
Help create employee schedules that support business needs and labor goals.
Ensure the store, fuel forecourt, food service areas, and restrooms remain clean, safe, and well-maintained.
Monitor inventory levels and assist with ordering, receiving, stocking, and product rotation.
Ensure compliance with company policies, safety standards, food safety regulations, and brand requirements.
Handle guest concerns and resolve issues promptly and professionally.
Assist with cash management, daily deposits, audits, and other financial controls.
Monitor sales performance and support initiatives that drive revenue and profitability.
Conduct opening and closing procedures, including shift handoffs and operational reporting.
Serve as Manager on Duty when the General Manager is unavailable.