General Manager - Travel Plaza (Exempt)

Onvo•Tobyhanna, PA

23h

About The Position

At Onvo, the General Manager is a business leader responsible for the overall success of a travel plaza. The role oversees fuel operations, convenience store performance, food service execution, team development, guest satisfaction, and financial results. The General Manager leads sales and operational performance while ensuring the location delivers an exceptional customer experience and brings Onvo’s mission—“Always Quick. Always Kind. Always Convenient.”—to life. The role includes recruiting, developing, and managing the team; maintaining a clean, safe, and secure facility; achieving sales and profitability goals; managing inventory and daily operations; and representing Onvo in the local community. The General Manager is expected to maintain compliance with company, brand, health department, and safety requirements and to achieve strong inspection, audit, and mystery shop results.

Requirements

At least 3 years of retail, convenience store, travel center, fuel, grocery, restaurant, or multi-department management experience.
Proven leadership experience with responsibility for staffing, coaching, and team development.
Business acumen and experience managing sales, labor, expenses, and profitability.
Experience overseeing inventory control, merchandising, and operational execution.
Excellent communication, leadership, and problem-solving skills.
Ability to make sound decisions in a fast-paced environment.
Strong organizational skills and attention to detail.
Proficiency with POS systems, scheduling software, and Microsoft Office.
Flexible availability, including nights, weekends, and holidays as needed.

Nice To Haves

Valid driver’s license and reliable transportation preferred.

Responsibilities

Recruit, hire, train, coach, and develop team members and supervisors.
Build a customer-focused culture centered on service, accountability, and teamwork.
Create schedules that provide appropriate staffing based on business needs and company labor standards.
Address performance concerns through coaching, training, and performance management.
Foster a positive work environment that supports employee engagement and retention.
Ensure guests receive fast, friendly, and accurate service; model hospitality and resolve guest concerns professionally and efficiently.
Ensure the sales floor, food service areas, restrooms, fuel forecourt, and exterior grounds are clean, organized, and inspection-ready.
Maintain compliance with company, brand, health department, and safety regulations; conduct safety inspections and address hazards promptly.
Protect company assets through proper cash handling, inventory management, and security practices.
Lead efforts to increase sales, transactions, and profitability; develop and execute plans to achieve sales goals and operational targets.
Manage labor, inventory, shrink, and controllable expenses; monitor fuel pricing and conduct competitor fuel surveys as required.
Analyze financial reports and key performance indicators to identify improvement opportunities.
Ensure cash control procedures and financial policies are followed accurately.
Maintain inventory levels that meet customer demand while minimizing waste and excess stock.
Oversee product rotation, merchandising, vendor management, and inventory control.
Oversee fuel operations and ensure equipment is clean, safe, functional, and fully operational.
Maintain compliance with brand standards, operational procedures, and audit requirements; achieve strong inspection, audit, and mystery shop results.
Represent Onvo positively in the local community and build relationships with guests, vendors, and community partners.
Support local marketing initiatives and community engagement efforts.