Assistant General Manager

Advance Auto Parts • Gaithersburg, MD

1d • $26 - $29

About The Position

The Assistant General Manager supports store sales, service, and operational performance. The role includes reviewing and analyzing profit and loss statements, achieving personal and store sales and service objectives, and providing the GAS3 selling experience to DIY and DIFM customers. The position manages DIY services such as battery installation and testing and wiper installation, and helps maintain high customer-service and operational standards, including promptly handling complaints.

As manager on duty, the Assistant General Manager provides coaching, manages the sales floor and phones, assigns and follows up on tasks, promotes safety, and performs opening and closing duties. The position also participates in weekly scheduling. It requires executing and training team members on store processes, inventory and point-of-sale systems, parts lookup, testing and diagnostic equipment, and product and service recommendations.

The role is eligible for sales commission based on individual or store performance. The stated good-faith compensation estimate for a new team member is $26.25–$29.20 per hour; the rate offered depends on factors including location, experience, education, leadership roles, skills, and any applicable shift differential.

Requirements

• 2–3 years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
• Successful experience managing profitability and demonstrated financial and business acumen.
• Knowledge of reviewing and analyzing P&L statements.
• Friendly communication skills and the ability to communicate effectively and build strong relationships with customers, peers, and upper management.
• Ability to speak and write English.
• Ability to use Microsoft Word and Excel effectively.
• Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentage.
• Ability to hold others accountable, inspect work quality, and give inspiring feedback.
• Ability to work an assortment of days, evenings, and weekends as needed.
• High school diploma or GED.
• Ability to locate and stock parts; safety knowledge and skills; and parts and automotive-system knowledge and skills.
• Ability to execute and train team members on advanced solution, project, and product-quality recommendations; parts sourcing; store processes; DIY service testing and diagnostic equipment; inventory systems and store equipment; and POS and parts lookup systems.

Nice To Haves

• Working knowledge of automotive systems.
• Spanish language skills.
• Bachelor’s degree in business or a related area.
• ASE certification; ASE P2 certification or an equivalent level of readiness is noted among the success factors.

Responsibilities

• Review and analyze profit and loss (P&L) statements and business reports.
• Provide the GAS3 selling experience to DIY and DIFM customers.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including battery installation and testing and wiper installation.
• Maintain high customer-service and operational standards, including promptly handling complaints.
• Perform manager-on-duty responsibilities, including coaching, managing the sales floor and phones, assigning and completing tasks, promoting safety, and opening and closing duties.
• Participate in the weekly scheduling process.
• Execute and train team members on advanced solution, project, and product-quality recommendations.
• Source parts through multiple channels, including special orders, FDO, and second sources.
• Execute and train team members on store operational processes, DIY service testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
• Hold others accountable, inspect work quality, and provide inspiring feedback.
• Locate and stock parts.

Benefits

• The posting describes a comprehensive health and wellness benefits program for team members and their families, but does not specify individual benefit types.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED