Assistant General Manager

Hotel Equities Group, LLC•Menifee, CA

18d

About The Position

Hotel Equities is seeking a dynamic, results-oriented Assistant General Manager to support hotel operations, deliver exceptional service, and help achieve operational and business goals. The role provides direction, accountability, and operational support within the assigned hotel function; leads associates; supports business objectives; maintains company and brand standards; and contributes to an exceptional guest and associate experience. The Assistant General Manager leads assigned operations and associates, monitors operational and financial performance, supports staffing and resource management, responds to guest concerns, and communicates with hotel leadership and other departments. The position may also support recruitment, onboarding, performance management, and succession planning. Duties and responsibilities may evolve based on business needs. The role requires a high school diploma or equivalent, relevant hotel or hospitality experience, and strong communication, organizational, problem-solving, and decision-making skills. Flexible hours, including evenings, weekends, and holidays, may be needed. Preferred technology experience includes property management systems, hotel reporting and operating platforms, Microsoft Office Suite, and department-specific systems.

Requirements

High school diploma or equivalent required.
Previous hotel or hospitality experience appropriate to the position.
Strong communication, organizational, and problem-solving skills.
Ability to analyze information and make sound operational decisions.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Ability to stand, walk, bend, reach, and move throughout the hotel as needed.
Ability to use computers, tablets, phones, and standard office equipment for extended periods.
Ability to occasionally lift or carry supplies and equipment up to 25 pounds.
Ability to travel throughout the property and occasionally off-site for meetings and business needs.

Nice To Haves

Bachelor's degree preferred for director-level roles.
Previous supervisory or leadership experience preferred for management roles.
Experience with Property Management Systems (PMS).
Experience with hotel reporting and operating platforms.
Experience with Microsoft Office Suite.
Experience with department-specific systems and applications.

Responsibilities

Provide leadership and direction for assigned hotel operations and associates.
Set clear expectations and monitor performance, productivity, and service standards.
Coach, train, develop, and recognize associates to support engagement and retention.
Monitor operational and financial performance and take appropriate action to achieve goals.
Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
Respond effectively to guest concerns and support a consistent service-recovery culture.
Manage schedules, staffing, supplies, and departmental resources as appropriate.
Review reports, trends, and key performance information to support sound decisions.
Communicate effectively with hotel leadership and other departments.
Support recruitment, onboarding, performance management, and succession planning as appropriate.
Perform other duties as assigned.