Assistant General Manager

SSA Group, LLC•Dallas, TX

4d•$80,000 - $90,000

About The Position

SSA Group at Dallas Zoo is hiring an Assistant General Manager to support daily operations across the unit’s departments and help deliver a seamless guest experience. The role reports to the General Manager and involves coaching department managers, supporting client relationships, overseeing operational systems, and managing financial and staffing performance. The Assistant General Manager also helps ensure compliance with company policies, applicable laws, and health and safety standards. The position contributes to sales forecasting, payroll and controllable-profit management, inventory and cost-of-goods oversight, and identifying revenue opportunities. It also supports training, guest service, facilities coordination, construction or renovation projects, worker compensation compliance, communications, sustainability and conservation efforts, and community engagement. The role promotes an inclusive and supportive workplace and may perform other tasks as needed. This is a full-time, exempt position. The job requires varied hours and days, including nights, weekends, and holidays as needed. Physical duties include standing for extended periods and moving or handling boxes weighing up to 35 pounds. Compensation includes a $75 monthly cell phone stipend and eligibility for a performance-based bonus. Benefits listed include flexible time off, medical, dental, vision and life insurance, a 401(k) program with a 15% company match subject to eligibility, disability coverage, parental leave, paid leave for qualifying reasons, bereavement leave, on-demand pay, meal plans and employee discounts where applicable, and paid sick leave in accordance with applicable laws.

Requirements

At least three years of operations management experience.
Strong interpersonal and communication skills, including the ability to communicate with the client, General Manager, and headquarters personnel.
Proven leadership skills and understanding of team building, team development, and partnership building.
Exceptional problem-solving and decision-making skills, combined with the ability to stay organized.
Financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills sufficient for basic office functions.
Ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed; ability to perform the role’s described functions.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Must be at least 18 years old.
All education backgrounds are accepted.

Nice To Haves

ServSafe or Food Handling certification.

Responsibilities

Coach, supervise, and direct department managers to meet daily operational needs involving finances, staffing, products, merchandising, and client expectations.
Schedule management personnel as necessary.
Assist management teams or individuals in developing training standards for alcohol service, customer service, safety, harassment, and other topics.
Work with the Executive Chef, Retail Operations Manager, and Buyer to track, maintain, and budget inventory and cost of goods as necessary.
Work with the General Manager on client relationships and maintain professional communication and support for the client.
Support the General Manager in overseeing departments and coach and document management and operational performance.
Manage operations in accordance with applicable local, state, and federal laws.
Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
Forecast weekly sales and complete and maintain monthly sales analysis with the General Manager.
Manage payroll and controllable profit within established guidelines, including meeting payroll-budget targets through strategic staffing coverage and management of Department Managers.
Help achieve sales, per-capita, and controllable-budget targets; minimize controllable costs and work with the General Manager to identify revenue opportunities and areas for improvement.
Deliver SSA EXTRA Guest Service and engage Department Managers in ensuring that service is delivered at all levels of the team.
Support operational systems, processes, and policies in line with organizational mission, business needs, client expectations, and SSA expectations.
Ensure unit compliance with company policies and standards and with health and safety regulations, laws, and policies.
Determine appropriate daily operating levels based on weather, events, client needs, and other factors.
Support the General Manager and Unit Controller with monthly safe audits.
Coordinate with facility personnel to obtain operational services such as security, cleaning, and maintenance.
Develop new and innovative operational items across departments.
Assist with construction or renovation plans and execution as designated by the General Manager.
Audit Worker Compensation Compliance.
Promote an inclusive and supportive approach at the unit and help remove barriers and empower team members’ growth and opportunities.
Review and provide an editorial role for unit publications, including newsletters, calendars, and memos.
Support sustainability and conservation efforts, understand how they apply to the business, and provide opportunities to teach unit staff about them.
Support community efforts through hiring, engagement activities, and opportunities to give back.
Perform other tasks as deemed necessary.

Benefits

$75 monthly cell phone stipend.
Performance-based bonus eligibility, subject to company performance and manager-defined guidelines.
Flex Time Off with no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility requirements.
Employer-sponsored short-term and long-term disability coverage.
Paid parental leave for birthing parents, up to 6–8 weeks depending on the birthing event.
Up to 120 hours of SSA paid leave for qualifying reasons, including parental bonding and serious medical conditions in the family.
Up to five days of paid bereavement leave.
On-demand access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Paid sick leave in accordance with applicable state and local laws.