Assistant General Manager

Hotel Management & Consulting • Savannah, GA

11d

About The Position

Hotel Management & Consulting is seeking an experienced, energetic Assistant General Manager with a passion for hospitality and team development. The Assistant General Manager leads hotel operations when the General Manager is absent and assists the General Manager in leading the team and consistently exceeding service standards. The role works within a small, efficient team in a performance-based culture that balances hard work with respect for personal life. Advancement is based on merit.

The position supports staff training and performance, hotel finances and administrative processes, guest relations, housekeeping, inventory, sales and marketing, and property security. It also involves hands-on operational work, including assisting with housekeeping, laundry, and public spaces, and covering employee shifts as needed. The employer may modify or change the duties of the role. Employment is at will and is not governed by an employment contract.

Requirements

• At least 1 year of experience in hotel leadership, including front desk and back-of-house operations.
• Proficient computer skills.
• Strong team-building skills.
• Excellent organizational, time-management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive approach to solving problems.
• Willingness to work a changing schedule.
• Ability to perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods.
• Ability to lift, push, and pull up to 20 pounds regularly and occasionally up to 50 pounds.

Responsibilities

• Lead hotel operations in the General Manager’s absence and assist the General Manager in leading the team.
• Train and guide staff, discuss performance discrepancies and training needs with the General Manager, and attend and lead staff huddles.
• Provide hands-on support and guidance to help the team achieve outstanding results.
• Post checks in the property management system (PMS), complete the weekly labor tracker, and manage payment-due reports, postpaid outs, and receipts.
• Maintain a guest-ready hotel, uphold cleanliness standards, address guest concerns promptly, monitor and follow up on guest feedback, suggest and sell amenities, and help ensure guest and property security.
• Assign rooms for housekeeping and assist the General Manager with room inspections.
• Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
• Network in the local community and build relationships with competitive properties, local organizations, and key clients to promote the property.
• Lead in-house guest sales and marketing initiatives to increase occupancy.
• Assist with room housekeeping as needed and complete daily laundry and public-space duties.
• Cover employee shifts as needed to maintain operational continuity during unexpected absences.
• Know and follow property emergency procedures and ensure property and guest security needs are met.
• Perform other duties as assigned.

Benefits

• Daily Pay access with flexible options to access earnings.
• Medical, dental, and vision benefits for full-time employees.
• Paid time off for full-time employees.
• Employee Assistance Program for personal or work-related concerns, provided to all employees.
• Opportunities for advancement within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed