Assistant General Manager

Team Car Care•Tucson, AZ

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading a service center, driving revenue growth, and delivering excellent guest experiences. The role helps manage daily operations, develop and engage teammates, maintain quality and safety standards, and support the service center’s financial performance. The AGM may perform opening and closing duties when the General Manager is away and assist guests in person, electronically, or by telephone.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Nice To Haves

Professional automotive experience is not required.

Responsibilities

Work with the General Manager to grow revenue by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
Coach teammates to provide excellent customer service and create a positive guest experience.
Lead by example to build team engagement and efficiency.
Develop teammates through internal training, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle duties and projects such as inventory, cash handling, guest issues and concerns, and critical initiatives in coordination with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and consistent direction to the team.
Keep the service center clean, safe, and presentable according to the Guide to Excellence (GTE).
Guide and mentor automotive technicians and customer service advisors (CSAs).
Perform opening and closing duties when the General Manager is off.
Help build and maintain an engaged workforce aligned with customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe, productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.