Assistant General Manager

Hotel Equities Group, LLC•Little Rock, AR

13d

About The Position

Hotel Equities is seeking a dynamic, results-oriented Assistant General Manager to support hotel operations, deliver exceptional service, and help the team achieve operational and business goals. The role provides direction, accountability, and operational support within the assigned hotel function. It leads associates, supports business objectives, maintains company and brand standards, and contributes to an exceptional guest and associate experience. The position requires a service-focused leader who can develop and empower teams, apply an operational and financial mindset, and demonstrate integrity, accountability, and sound judgment. The work involves moving throughout the hotel and using standard office and communication equipment. Occasional lifting or carrying of supplies and equipment up to 25 pounds and occasional off-site travel may be required.

Requirements

High school diploma or equivalent.
Previous hotel or hospitality experience appropriate to the position.
Strong communication, organizational, and problem-solving skills.
Ability to analyze information and make sound operational decisions.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Nice To Haves

Bachelor's degree is preferred for director-level roles.
Previous supervisory or leadership experience is preferred for management roles.
Experience with Property Management Systems (PMS).
Experience with hotel reporting and operating platforms.
Experience with Microsoft Office Suite.
Experience with department-specific systems and applications.

Responsibilities

Provide leadership and direction for assigned hotel operations and associates.
Set expectations and monitor performance, productivity, and service standards.
Coach, train, develop, and recognize associates to support engagement and retention.
Monitor operational and financial performance and take appropriate action to achieve goals.
Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
Respond to guest concerns and support a consistent service-recovery culture.
Manage schedules, staffing, supplies, and departmental resources as appropriate.
Review reports, trends, and key performance information to support decisions.
Communicate with hotel leadership and other departments.
Support recruitment, onboarding, performance management, and succession planning as appropriate.
Perform other duties as assigned.