Assistant General Manager

B.HOM Student Living•Atlanta, GA

5d•$27 - $27•Onsite

About The Position

The Assistant General Manager supports the General Manager in overseeing on-site operations and achieving the community’s financial and operational objectives. The role contributes to accurate reporting, resident satisfaction, compliance with company policies and applicable laws, and overall property performance. The position is onsite at Square on Fifth Apartments in Atlanta, Georgia, and reports to the General Manager. It is full-time, with a day shift that includes weekends. The schedule is primarily Monday through Friday, with extended hours, evenings, and weekends required based on business needs. Local travel and occasional overnight travel may be needed. B.HOM Student Living describes itself as a growing national property management company focused on creating thriving communities and guided by People-First Service, Accountability, Empowerment, Grit & Perseverance, and Diversity, Inclusion & Belonging.

Requirements

Previous experience in property management.
Strong understanding of property operations and financial fundamentals.
Excellent communication skills and ability to interact across all levels.
Strong customer service and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office and property management systems.
Demonstrated leadership and team support capabilities.
Ability to obtain any required state leasing license within the required timeframe.
Ability to move throughout the property and conduct inspections.
Frequent use of a computer and office equipment.
Ability to communicate effectively in person, by phone, and in writing.
Ability to occasionally lift up to 30 lbs.
Ability to travel locally and occasionally overnight as needed.

Nice To Haves

Bachelor’s degree.
Experience in student housing or multifamily environments.

Responsibilities

Partner with the General Manager to maximize revenue and manage expenses within budget.
Ensure accuracy of financial data, reporting, and revenue-related analytics.
Oversee rent collection and coordinate with collection agencies as needed.
Ensure billing and revenue entries are accurate in property management systems.
Respond to resident service requests and coordinate timely resolution with the maintenance team.
Promote resident satisfaction through proactive communication and follow-up.
Support resolution of resident concerns and ensure appropriate documentation and follow-through.
Assist with leasing activities, including tours, applications, and lease execution.
Inspect units, common areas, and property conditions to ensure standards are maintained.
Support unit turns and readiness for scheduled move-ins.
Partner with the General Manager to implement and maintain operational standards.
Assist with training and developing on-site team members.
Support scheduling and coordination of team activities and responsibilities.
Ensure adherence to safety policies, inspections, and key control procedures.
Support compliance with local, state, and federal housing and employment laws.
Support eviction processes in coordination with legal counsel when required.
Compile and analyze data for reporting and operational insights.
Stay informed about industry trends and local market conditions.
Support planning and execution of resident events and programming.
Partner with Resident Life teams to enhance community engagement.
Perform other duties as assigned to support community success.