Assistant General Manager

Marriott•Horsham Township, PA

About The Position

The Assistant General Manager functions as the property’s primary strategic business leader and is responsible for hotel operations, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and return on investment for the brand and property ownership. The role ensures brand service strategies and initiatives are implemented to meet or exceed guest expectations, increase profit, and grow market share. It holds the property leadership team accountable for executing strategies and supports their professional development. The position works with the Sales and Marketing team to generate demand, develop revenue-generating strategies, and pursue business leads. It aligns property objectives with brand and ownership goals, maintains owner relationships through proactive communication and results, and builds relationships with local officials, businesses, customers, and the community. The role develops and executes business plans, assesses market and property performance information, strengthens the leadership team and employee capabilities, champions brand values, and supports fair and respectful employee relations.

Responsibilities

Monitor industry trends and competitors, identify business opportunities, and develop property plans to improve customer satisfaction, profitability, and market share while aligning with brand strategies.
Execute property business plans, align employees and leaders with brand strategies, hold the leadership team accountable for results, evaluate strategy effectiveness, and take calculated risks to improve performance.
Work with Sales and Marketing to develop revenue-generating strategies, identify and pursue business leads, align sales and marketing execution with brand strategy, and make effective use of demand engines.
Build a cohesive, high-performing Executive Committee; coach its members, provide feedback, and hold them accountable for performance.
Create learning and development opportunities, development plans, and succession plans; identify staffing and resource needs; support recruitment and establish effective work processes and teamwork.
Champion the brand and its values, communicate property and brand goals, model strong work ethic and service, lead change, and motivate employees toward operational excellence.
Review and analyze market share, financial performance, inventory, employee engagement, and customer satisfaction data to address market changes, manage budget performance, achieve profit goals, and identify improvement opportunities.
Treat employees fairly and respectfully, foster open communication and frontline engagement, maintain an open-door policy, and work with Human Resources on employee engagement and local labor issues.
Ensure pay and benefits are appropriate for the local labor market and recognize employee successes publicly.
Build owner loyalty through proactive communication, expectation management, and delivery of business results.
Develop relationships with local officials, businesses, customers, and the local community.