Assistant General Manager
About The Position
The Assistant General Manager (AGM) supports the overall success of the club by fostering an inclusive, welcoming, and high-performing environment for members and team members. As an extension of the General Manager, the AGM helps oversee daily operations, drive membership growth, develop the team, and deliver member experiences aligned with the organization’s standards and values. When the General Manager is absent, the AGM assumes responsibility for club operations and serves as the primary on-site leader. The role requires a results-oriented professional who can motivate teams, execute operational initiatives, and uphold the brand through leadership, accountability, and service excellence. The AGM helps lead team development and membership sales, supports facility operations and administrative work, and ensures a welcoming member experience. The position may require flexible scheduling, including evenings, weekends, and holidays, according to business needs. Physical duties include moving throughout the facility and occasionally lifting, carrying, pushing, or pulling up to 25 pounds.
Requirements
- High school diploma or equivalent (GED).
- Minimum age of 18 years.
- Eligibility to work in the United States and ability to provide required employment verification documentation.
- Strong leadership, communication, organizational, and problem-solving skills.
- Proven ability to motivate teams and drive results.
- Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
- Ability to stand, walk, and move throughout the facility for extended periods.
- Ability to occasionally lift, carry, push, or pull up to 25 pounds.
- Ability to respond quickly to operational and member needs in an active fitness environment.
Nice To Haves
- Previous leadership, supervisory, or management experience in fitness, hospitality, retail, or a customer service-focused environment is preferred.
Responsibilities
- Support the General Manager in creating and maintaining a culture of diversity, inclusion, acceptance, and member satisfaction.
- Lead by example in customer service and operational excellence.
- Supervise, coach, motivate, and develop team members to achieve individual and club performance goals.
- Foster a positive, collaborative work environment that supports team members’ professional growth.
- Assist with recruiting, interviewing, hiring, onboarding, and training team members.
- Make effective decisions in a fast-paced environment and assume responsibility for club operations when the General Manager is absent.
- Lead and inspire the membership team to achieve sales goals and KPIs.
- Monitor sales performance and coach the team to improve conversion rates and effectiveness.
- Ensure lead management, follow-up, and tracking processes are carried out accurately and consistently.
- Support local marketing, community outreach, and business partnership efforts to grow membership.
- Promote club services, programs, and amenities to increase member engagement and revenue opportunities.
- Ensure the club provides a welcoming, professional, and exceptional member experience.
- Resolve member concerns and complaints promptly and professionally in accordance with company policies.
- Maintain cleanliness, safety, maintenance, and facility appearance standards.
- Ensure equipment issues are reported and addressed in a timely manner.
- Assist with payroll processing, scheduling, and administrative functions as needed.
- Support compliance with company policies, procedures, and operational standards.
- Maintain accurate documentation and follow protocols when addressing employee or member-related issues.
- Apply comprehensive knowledge of company policies, procedures, and standard operating practices.
- Help communicate and implement company initiatives and operational directives.
- Monitor daily club performance and identify opportunities for operational improvement.
- Support reporting, documentation, and other administrative tasks required for efficient club operations.
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Employee discounts
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
